Raja is VP of Product Management at Goliath Technologies. He interfaces with both clients and development to guide the development of Proactive product functionality.Editor’s note: The retailer featured in this post has given us permission to tell their story to help their fellow IT Operations teams solve similar challenges. Their brand name has been redacted for competitive and privacy reasons.
Until now, Citrix system administrators with responsibility for XenApp and XenDesktop had no way to anticipate the end user experience and, therefore, were only able to be reactive to complaints from users. Being proactive is now achievable as Goliath gives …
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