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The Organization:  Large Desktop as a Service (DaaS) Provider with Over 1,000 customers

The Organization’s Infrastructure:  VMware vSphere, Citrix XenDesktop, Azure

The Organization’s Performance Monitoring Products: Goliath for Monitoring Azure & XenDesktop

The Business Challenge: Azure DaaS Transition for this Desktop as a Service Provider

This desktop as a service provider (or DaaS provider) has delivered DaaS desktops to users via Citrix XenDesktop from their local data center for several years. However, the influx of new VDI customers has driven demand to a level that they could not sustain in their existing model.

Procuring and provisioning datacenter resources was slow and not able to keep pace with growth. As a result, a strategic decision was made to deliver desktops from the cloud or DaaS by going Azure-hosted DaaS as a platform. One of the challenges was that this change to their DaaS architecture would not happen overnight and a hybrid approach including Microsoft Azure was necessary for the foreseeable future.

The new DaaS hybrid model presented visibility challenges, specifically due to the distributed nature of the infrastructure. An Azure-hosted DaaS monitoring technology was required that would allow them to manage the DaaS hosted on-premises and the new cloud-hosted desktop workloads differently. Understanding DaaS desktop resource utilization was necessary on premises to ensure performance was optimal.

On the topic of cloud desktops, resource monitoring needed to be focused on consumption, ensuring that the deployment was consistently “tuned” so Azure-hosted DaaS monitoring could stay cost-effective. Furthermore, it was critical to have deep visibility into XenDesktop and XenApp at the virtual session level to ensure that DaaS end user experience was not impacted in any way, regardless of where the workloads lived (cloud desktops or on-premises). Finally, the Azure-hosted DaaS monitoring solution needed to be scalable and dynamic, as workloads would be shifting from on-premises to the cloud gradually.

The Solution: Hybrid Azure DaaS Monitoring to Keep a Handle on Cloud-Based Workloads

Fortunately for the DaaS provider, the on-premises and cloud monitoring solution that they needed was already in place. Over a year ago the company selected Goliath Performance Monitor and the Goliath Application Availability Monitor (formerly Goliath Logon Simulator) for monitoring Citrix XenApp and the other aspects of their DaaS architecture.

Azure DaaS alerting snapshot by Goliath, really helping DaaS providers understand cloud resource utilization and consumption

The solution proved to be a robust technology that was a perfect fit for their multi-tenant infrastructure. Trouble tickets have been reduced by 50% in the past year, quantifying the impact of the technology. One of the key attributes of the technology that allows for DaaS architecture and delivery infrastructure troubleshooting and root cause identification is the ability to see the entire infrastructure at a 50,000 FT view (see image below) and then when alerted, drill down into the layers of the Citrix infrastructure to identify root cause—even to an individual user’s session. 

New DaaS Monitoring Tool - pre-built to support multi-tenancy

As a result of the success they had with Goliath, combined the flexible dynamic nature of the platform, this desktop as a service provider felt that it would be the perfect fit for their hybrid DaaS cloud initiative which meant extending the product to monitor Azure DaaS availability and performance. As shown below, Goliath Performance Monitor allows you to manage your entire infrastructure, regardless of platform or location.

 

Real-Time Alerting on Resource Consumption for Microsoft Azure

Cloud Monitoring AlertsWhen hosting workloads in the cloud, priorities are different. An example of this is resource utilization. When resources are on-premises we want to make sure that they not constrained which would result in poor end user experience. There are also physical limitations on the availability of resources and the business needs to know in advance when a capital investment needs to be made.

However, in the cloud, managing resource utilization is more about consumption and managing costs. This is because resources are almost unlimited, but are paid for based on usage. Goliath for Azure monitoring allowed the DaaS provider to dynamically assign policies to workload based on location and use-case in a single click. This means they can assign rules based on need, as resources are relocated from the datacenter to the cloud. An example of this is below.

 

Managing Dynamic Workloads Out-Of-The-Box 

Another requirement for the service provider was that the Azure monitoring solution needed to provide a fast time to value. Their timeline to move to Azure was aggressive and the need to have visibility was immediate. Goliath delivered by having inbuilt out-of-the-box rules and capabilities for supporting and monitoring Microsoft Azure workloads as showing in the image below.

Real-time Azure Performance Dashboards

Microsoft Azure Monitoring by Goliath monitors resource utilization at CPU, RAM, Memory levels and more to control costs and give you real-time accounting of consumption.

Another requirement for the Azure DaaS provider was to have dashboard capabilities that allowed them to see the performance of workloads at a glance. Goliath Azure cloud desktop performance graphs and dashboards allowed them to do that on multiple levels, ranging from their DaaS desktops up through their Azure infrastructure.

This also allowed them to see, if an issue did sneak up on them throughout the gradual process of on-premises to cloud deployment transitioning, where the issue may have been sourced. They could make active correlations between end user performance (with singularly located alerts, reports, and dashboards that provide direct end user session metrics) and data being pulled by the Goliath Performance Monitor’s complete visibility of the key performance indicators existing at a utilization level for Microsoft Azure. 

Summary: Microsoft Azure Monitoring and Microsoft Azure Troubleshooting for Hybrid DaaS

Goliath’s Azure Monitoring allowed the DaaS provider to migrate resources to Microsoft Azure while dynamically implementing policies to cloud-based workloads instantly. In addition, they continued to have complete visibility into the entire hybrid cloud, and Citrix XenDesktop infrastructure. Goliath gave them the ability to anticipate, troubleshoot, resolve and ultimately prevent end user experience issues in the cloud, on-premises, and with end-user experience.

Moving to Azure or Amazon AWS? Talk to us about our services or software to provide a seamless transition for you and your end users!

Want to see a personalized demo or access a 30-day free trial of Goliath’s service provider solutions? Contact us today!

techinfo@goliathtechnologies.com

(855) 465-4284

 

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About 

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature/function guidance to development.

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