User Story: Proactive Amazon AWS Monitoring & Troubleshooting for a Top 10 Retailer

The Organization:  Top 10 Online Retailer

The Organization’s Infrastructure:  VMware vSphere, Citrix XenDesktop, AWS EC2

The Organization’s Performance Monitoring Products: Goliath for Monitoring AWS


The Business Challenge: AWS

The retail organization discussed in this post faced challenges with the

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User Story: VMware Horizon View DaaS Provider Proactively Confirms Desktop Availability

The Organization:  A VMware Horizon View DaaS Provider

The Organization’s Infrastructure:  VMware vSphere & VMware Horizon

The Organization’s Performance Monitoring Products: Goliath Application Availability Monitor for VMware Horizon Monitoring


Tech Challenge: Early Warning Before Users Know if VMware Horizon Desktops

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User Story: Citrix Troubleshooting Assessment Reduces Support Tickets by 25% in 30 days

The Business Challenge: A customer was experiencing persistent Citrix XenApp and XenDesktop performance issues related to printing and the logon process. After trying to troubleshoot the issues on their own, the root cause could not be determined without the

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Questions When Evaluating Production-Ready Monitoring & Troubleshooting Software Solutions

There are many IT Operations products in the market that focus on monitoring and management. The key difference between Goliath Technologies and other products is our focus on end user experience with Citrix and healthcare. Though there are good

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User Story: MEDITECH Hospital Reduces Time to Resolution

augusta-health-goliath-technologies-meditechEditor’s note: this post is from Mike Tremel, Sr. Systems Engineer VCP5-DCA at Augusta Health explains how his Healthcare IT team proactively reduces troubleshooting tickets and improves remediation time by combining data from MEDITECH, Citrix, and VMware in a single

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