Goliath Technologies



Shares

“We selected Citrix Enterprise & Goliath instead of Citrix Platinum because Goliath gives us far superior monitoring and management capabilities than the utilities included with Platinum. Goliath and Citrix Enterprise together were much more affordable than Citrix Platinum, and after we evaluated the functionality of Goliath, the decision was a no-brainer”
– Tom Westbrook, Manager IT Operations & Networking, SLMPD


 

The Business Challenge: 

The Saint Louis Police Department was deciding whether to purchase Citrix Platinum or Enterprise. Citrix XenApp and XenDesktop is used to support remote police officers by delivering applications and desktops with . Due to the nature of the environment, having an effective and comprehensive performance monitoring solution for their delivery infrastructure is critical. The need for monitoring was the major consideration when trying to decide between purchasing XenDesktop Enterprise or XenDesktop Platinum. They were told that Platinum edition included additional capabilities for monitoring with Director & Insight, “all the enterprise monitoring you will need is free if you purchase Citrix Platinum”. 

Citrix Platinum Tools are Not Useful for Monitoring & Troubleshooting  

The biggest challenge in the decision-making process was the cost vs. the benefit of purchasing Citrix XenApp/XenDesktop Platinum. The features and functionality of Enterprise edition satisfied all the technical requirements necessary to delivering applications and desktops to end users, except for providing the performance monitoring capabilities needed to ensure a high-quality user experience. While the platinum edition claims to provide comprehensive monitoring capabilities with the free utilities included in the Citrix Platinum License, the evaluation proved that the functionality of Director & Insight did not meet the minimum requirements for monitoring. Citrix tools may indicate that something is wrong, but the depth of visibility did not exist to tell them “what was wrong” or root cause. So, why purchase platinum and then have to also buy additional monitoring for the supporting infrastructure and end user experience? What was truly needed was a monitoring solution that worked with Citrix Enterprise Edition. See the selection criteria they developed here:

Feature

Goliath

Citrix Desktop Director w. Insight for Platinum Edition

Enterprise Architecture

Yes

No

VMware Integration

Yes

No

vCenter, XenServer, and Hyper-V Integration

Yes

Limited

One Product to Monitor VDI, Hypervisors, and Physical Infrastructure

Yes

No

3rd Party Tools Integration

Yes

No

Alerting Controls and Scheduling

Yes

No

Automated Remediation

Yes

No

Alert Resolution Feature

Yes

No

Physical Server Monitoring

Yes

No

ICA/HDX Monitoring

Yes

Limited

Citrix XenApp and XenDesktop Performance Dashboard

Yes

Limited

Citrix XenApp and XenDesktop Failure Monitoring

Yes

Limited

Application Failure Monitoring

Yes

No

Citrix App Availability Testing

Yes

No

175+ Pre-Configured Failure Point Monitors

Yes

No

Logon failure and duration threshold based alerting

Yes

Limited

Session analysis per user session for VDI, Hosted Shared Desktop and Hosted Shared Application

Yes

Limited

Logon Duration Analysis

Yes

Limited

ICA Channel Drill Down

Yes

Yes

ICA Latency and RTT

Yes

Yes

Detailed Historical Reporting

Yes

No

Client Connection Speed

Yes

No

Client Network Latency Through ICA

Yes

No

Logon Simulation testing all components of logon in concert

Yes

No

Print Monitoring

Yes

No

Profile Monitoring

Yes

No

Provisioning Services Monitoring

Yes

No

Microsoft SQL Monitoring

Yes

No

Active Directory

Yes

No

66 Out-of-The-Box Reports

Yes

No

The Solution- “Goliath and Citrix Enterprise Were a No Brainer”

Part of the decision-making process for the Saint Louis Police Department was to evaluate alternative solutions that would give them better functionality as Director & Insight for Platinum Edition. They wanted something that would help them anticipate, troubleshoot, resolve and prevent Citrix end user experience issues. Goliath offered an end-to-end solution, providing deep visibility into Citrix sessions, end user experience and underlying infrastructure–often the root cause of Citrix performance issues.

The powerful out of the box capabilities above, combined with the competitive price point of Goliath Performance Monitor and Goliath Logon Simulator, gave the Citrix support staff the ability to be truly proactive without purchasing Citrix Platinum.  This allowed them to anticipate, troubleshoot, resolve, and prevent issues in a way that Director with Platinum edition simply could not, while also saving money.

The Summary

When evaluating solutions, it was apparent that Goliath Technologies and Citrix Enterprise Edition offered a complete and comprehensive solution that were more capable than the tools included with XenApp/XenDesktop Platinum Edition. And, given the upcharge for going to Citrix Platinum, a truly proactive Citrix Desktop environment could be achieved at a far lower price point.

In a similar situation? Get a 30-day Free Trial or Demo of Goliath Performance Monitor.

Click here to learn more.

Shares

About 

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature/function guidance to development.

  • INFORMATION
  • Press Releases
  • Privacy Policy
  • Reports
  • Dashboards
  • Sitemap
  • FOLLOW GOLIATH
Goliath on LinkedIn Goliath on facebook Goliath on Twitter
© 2017 Goliath Technologies. All Rights Reserved
Disclaimer: All brands, logos or product information mentioned here are the registered trademarks of their respective owners.