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The Organization:  A VMware Horizon View DaaS Provider

The Organization’s Infrastructure:  VMware vSphere & VMware Horizon

The Organization’s Performance Monitoring Products: Goliath Logon Simulator for VMware Horizon Monitoring


Tech Challenge: Early Warning Before Users Know if VMware Horizon Desktops are not Available

A large desktop-as-a-service (DaaS) and remote VMware vSphere monitoring managed service organization delivers VMware Horizon View applications and desktops. One of the key challenges for this service provider has been not having the ability to provide advance warning when VMware Horizon application and desktop availability is compromised. This had an impact on the DaaS provider’s ability to meet their Service Level Agreements. It was critical to deliver a solution to their clients that would provide them with an early warning as to when application and/or desktop logon issues were going to arise – before actual end users are impacted. 

The Solution

Goliath Technologies’ Logon Simulator for VMware Horizon View was selected by the DaaS provider to deliver VMware Horizon View availability testing services to their customers. This selection was made because of the unique, industry-first, monitoring capabilities that only Goliath could deliver.

These capabilities are listed below:

  • Scheduled Logon, Desktop and Application launch testing for VMware Horizon View
  • Real-Time Alerting – Early warning alerts to VMware Horizon View application or desktop failure or logon/launch slowness
  • Reporting – On-demand or scheduled historical analysis of launch success and failure
  • Dashboard – Real-time view of logon tests and success/failure validation

The service does not require software in the customer’s data center and is fully delivered by the service provider to the customer. Logon and launch validation is provided in the form of real-time metrics, real-time alerts, and historical reports. The service allows for the testing of customer published applications and/or virtual desktops on a scheduled basis, regardless of the testing location.

The Summary: Preventing End User Logon Issues – Before They Happen

Goliath now provides the technology and enterprise capabilities that the DaaS provider requires to deliver a truly proactive VMware Horizon View application and desktop availability service. The service launches VMware Horizon View-delivered applications and desktops, and tests and confirms that they are available – all before production end users try to access VMware Horizon View. If the logon fails or is slow, alerts are generated before end users are impacted. The result is that the service provider can now offer application and desktop availability testing to their customers that ensure they will meet their Service Level Agreements.

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About 

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature/function guidance to development.

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