Goliath Technologies’ Performance Monitor Used by Memorial Health System to Reduce Printer Failures by 90% in their Citrix and MEDITECH Environment
Goliath Technologies was selected by Memorial Health System to proactively troubleshoot and resolve persistent printer failures and crashes
Philadelphia, PA–December 15, 2015–Goliath Technologies’ Performance Monitor was chosen by Memorial Health System, an Ohio based network of hospitals and outpatient service sites, to solve an end user experience issue that resulted in a 90% reduction in printer failures.
The IT Operations team at Memorial Health System was dealing with a persistent and costly issue that plagued their end user physicians and healthcare workers – hundreds of printer crashes on a daily basis in their Citrix XenDesktop and MEDITECH environment.
“Before we had the Goliath Performance Monitor installed, troubleshooting MEDITECH and Citrix XenApp 6.5 was very challenging”, said Derek Seiber, Systems Administrator at Memorial Health System.
Before turning to Goliath, Derek and the team at Memorial Health System attempted to use two popular enterprise IT performance monitoring solutions to find the root cause of the printer failures and crashes.
The enterprise monitoring solutions proved unable to help Memorial’s IT team pinpoint the root cause of the printer failures as they could not provide deep visibility into their Citrix, VMware and MEDITECH environment. Particularly, the enterprise solutions were unable to see key metrics in the Citrix ICA channel, logon duration breakdowns and MEDITECH server performance, which are all critical metrics needed to properly troubleshoot and resolve end user experience issues like printer failures.
Derek continued, “Using Goliath’s technology, we have been able to identify the ‘who, what and where’ of performance issues. We even use the data in the product to open up support tasks with MEDITECH, and they in turn, are able to work with the support staff to determine root cause”.
Memorial’s management team approved Derek’s request to deploy Goliath Performance Monitor because it met their technical criteria and it is the only performance monitoring solution that has a MEDITECH EMR/EHR module that can be used to find the root cause of MEDITECH performance issues.
“We are now able to send reports and log files from Goliath Performance Monitor to MEDITECH, and they in turn are able to work with the support staff to determine what is kicking off some type of issue. This is a great use case and value” said Derek.
Using Goliath Performance Monitor and the Goliath MEDITECH monitoring module, Memorial’s IT Operations team determined that the root cause of the printer issues was related to how the print drivers were mapped through the Citrix policies. Once the team deployed the fix action, the printer failures dropped from hundreds per day to under ten.
You can read a full version of the story. For IT Operations Teams and Healthcare IT professionals interested in testing this technology, Goliath offers a fully supported 30-day free trial of Goliath Performance Monitor and the Goliath Performance Monitoring Module for MEDITECH.
About Goliath Technologies
Goliath Technologies provides proactive IT Operations software for IT organizations that addresses the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on premise or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods, so they are vastly easier to use with greater functionality than alternative legacy products or point solutions. We communicate with existing enterprise frameworks, network centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Customers include Walmart, Facebook, UHS, the VA, ADP, Verizon Wireless and Office Depot.
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