Accelerate your Path to Proactive with Goliath Care
|“In approximately one week, support tickets dropped by 25%”|
“We challenged Goliath to resolve issues related to our infrastructure. They installed their product in one day. In approximately one week, support tickets dropped by 25%.”
Goliath Care represents an accelerated path to becoming Proactive. Our Proactive monitoring consultants provide the highest level of expertise for organizations looking to comprehensively monitor their virtual desktop, virtual servers, and supporting infrastructure faster than ever thought possible. Whether you own or are preparing to deploy Goliath Performance Monitor or Goliath for NetScaler, you can leverage the value that our expert team of internal consultants provide. With consulting services from Goliath Technologies, your organization can get our solutions expertly installed and configured, gain product certifications from our master instructors, and have expert eyes watching over your environment and reporting back to you.
Citrix XenApp & XenDesktop Troubleshooting – Clients will often contract with Goliath to troubleshoot performance issues related to Citrix XenApp & XenDesktop. This unique service allows customers, without purchasing the product, to leverage its capabilities to identify root cause, remediate, and offer reports that confirm the source of the performance issues. Download the technical case study that shows how a customer utilized this service and reduced support tickets by 25%. View the Troubleshooting Case Study (PDF) and visit our troubleshooting page.
Goliath Turnkey Implementation – Goliath’s Consulting Services team performs the implementation and configuration of the technology and then provides a training and hand off session to you and your staff.
Implementation Services – Goliath’s Consulting Services team works with you and your staff to implement the technology while training you on the technology.
ProactiveIT Services – Ensure that you are leveraging the full extent of the technology to be as proactive as possible by engaging one of our experts to work with your team. This weekly or monthly service includes analysis of performance metrics, interpretation review, and reporting. Learn more about our ProactiveIT Services.
24/7 Outsourced Remote Infrastructure Monitoring (RIM) Services – Who better to trust with monitoring your Citrix environment, applications, and underlying infrastructure than Goliath Technologies? Goliath has purpose-built monitoring technology and expert consultants that will provide 24/7 comprehensive, remote monitoring of Citrix, critical applications, and infrastructure components. Our Monitoring Operations Center is staffed by expert Goliath consultants who will provide monitoring and proactive analysis and reporting on potential issues to help you get them resolved BEFORE they become visible to end users.
Jumpstart Training – Our expert consultants deliver web-based or on-premise training as part of the implementation services or as standalone events.
Training and Certification – Goliath’s Hosted Training and Certification Program is ideal for our clients and partners looking to learn how to effectively leverage our technology or get hands on with our latest features.