Monitor Citrix & Troubleshoot Issues

Don’t just Monitor Citrix XenApp passively! Be Proactive with a XenApp Monitoring solution that gives you the deep and broad metrics that will allow you to not just Monitor XenApp but be alerted to end user experience issues before they impact users. Then, if there is an issue you get the detailed Citrix XenApp Monitoring data you need to isolate root cause for quick troubleshooting and resolution.

 

This is the most complete proactive XenApp monitoring and performance data available. This real-time Citrix XenApp monitor will allow you to see all 33 stages of logon process, all HDX channels and individual session performance metrics. Armed with this data you can troubleshoot & resolve issues such as:

  • Citrix XenApp Session Slowness
  • Citrix XenApp Printing & Profile Issues
  • Citrix XenApp Session Hangs
  • Citrix XenApp Slow Logons
  • Application Latency & Crashes
  • Random but Persistent Performance Issues

View Product Screenshots of the Goliath Performance Monitor for XenApp Monitoring

 


 

“We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath and within 30 minutes the UHS internal IT team and Goliath were able to resolve the issue.”

-Justin Monnig, General Manager of Crossings Healthcare Solutions 

Have technical questions about Citrix monitoring? Contact us today!

techinfo@goliathtechnologies.com | (855)-465-4284

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Read the Technology Overview

Preconfigured Citrix XenApp Monitoring Reports

Goliath Performance Monitor provides a large list of out-of-the-box reports to proactively anticipate, troubleshoot, resolve, and prevent performance issues.

  • Citrix XenApp End-User Experience Report
    • Provides XenApp End-User Experience information by displaying key metrics like application, logon duration, ICA latency, client speed and client address for users launching applications in a given time frame. 
  • Citrix XenApp End-to-End Connection Report
    • Provides connection information for users launching Citrix XenApp. Metrics include: client name, address, speed, and type, as well as the broker and server used while launching the application.
  • Citrix XenApp Logon Duration Report
    • Breaks down a user’s logon process into each of the stages to help IT teams understand what needs to be optimized to improve logon times. This report can also be used to identify and troubleshoot session load problems by identifying what may be getting stuck or taking too long to process. Threshold based alerting on user logon times is also possible.
  • Citrix XenApp End User Activity Report
    • Breaks down, for a specified period of time, a user’s session counts, total session duration, average session duration, and last session time.
  • Citrix XenApp ICA/HDX Latency Report
    • Run on-demand or scheduled to show top 20 users with ICA/HDX Latency or all users with more than ‘x’ ms of latency.
  • Citrix XenAppp Logon Duration Report
    • Breaks down a user’s logon process into each of the stages to allow an administrator to understand what needs to be optimized to improve logon times. This report can also be used to identify and troubleshoot session load problems by identifying what may be getting stuck or taking too long to process. Threshold based alerting on user logon times also possible.
  • Citrix Gold Image Health Report
    • Identifies errors that are taking place on all servers that have been provisioned with the same image to identify consistent errors attributed to a configuration or problem in the image itself that needs to be resolved.
  • Citrix Profile Errors
    • Shows Errors related to user profiles including profile load, folder redirection, group policy, registry, and security.
  • Citrix Printing Health
    • Identifies and iterates any errors that have taken place in the environment related to printer drivers, Citrix Universal Print Driver, printer auto-creation errors and failures, and print port mapping issues. If a customer is leveraging UDP, conditions effecting UPD are also included in the report.
  • Citrix Profile Management Report
    • Identifies any errors or problems specific to CPM, and includes group policy and registry events that take place as well.
  • Citrix Group Policy & Registry Health Report
    • Identifies corruption, failures, security issues, and other events that have taken place stemming from Group Policy and the Registry.
  • Citrix XenApp End-User Activity Report
    • Breaks down a user’s session counts, total session duration, average session duration, and last session time over a specified period of time.
  • Citrix XenApp Client Report
    • Breaks down Citrix Client versions accessing the environment, to be used to track upgrade progress, identify inconsistencies, troubleshoot session problems, and identify the different devices accessing the environment. Metrics Include: Date, User, App/Desktop/VDI accessed, client IP address, Citrix Client Version, and Device Type.
  • Citrix XenApp ICA/HDX Latency Report
    • Run on-demand or schedule to show top 20 users with ICA/HDX Latency or all users with more than ‘x’ milliseconds of latency.
  • Citrix XenApp Server Session Activity Report
    • Lists all XenApp Sessions over a given period of time including: User, Application/Published Desktop, Server, Date, and Time.
  • Citrix XenApp Server Errors
    • Report includes Terminal Services, ICA/HDX failures, and events preventing session launch.
  • Citrix XenApp Client Report
    • Breaks down Citrix Client versions accessing the environment, to be used to track upgrade progress, identify inconsistencies, troubleshoot session problems, and identify the different devices accessing the environment. Metrics Include: Date, User, App/Desktop/VDI accessed, client IP address, Citrix Client Version, and Device Type.
  • Citrix XenApp Server Health Report
    • Provides basic performance metrics to ensure enough resources are available for operation. Metrics include: Server Name, XenApp Server Load, Disk Space, CPU, RAM, Network Latency, Number of Users, Last Reboot.
  • Citrix XenApp Health Report
    • Includes the basic performance metrics to ensure enough resources are available for operation. Metrics include: VM Name, Registration State, Summary State, Broker Name, Connected User, and Login time.
  • Citrix XenApp Peak Usage Report
    • Tracks utilization over a given period of time on a 24 hour scale to understand usage at different times of day. This report also allows administrators to determine usage patterns and peak usage times to ensure resource availability aligns with user behavior. This is also important for understanding licensing requirements from Citrix.
  • Citrix XenApp Session Activity Report
    • Lists out all of the XenDesktop VDI Sessions over a given period of time including: User, VDI, Broker, Date, and Time.

Preconfigured Monitoring Rules – Citrix Failure Points

  • Citrix Printing
    • Print Driver Failures
    • Unknown Drivers
    • Incorrect Port Mapping
    • Print Manager Crash
  • Citrix Profiles
    • Group Policy
    • Folder Redirection
  • Citrix Gold Image
    • Image-based Application Faults
    • Windows Configuration Errors
    • Any Consistent Errors Across All Provisioned Servers/VDIs
  • Citrix Application Failures – Published & Image-based
    • Process Crashes
    • Faults & Errors
    • Application Gets Stuck
    • Licensing Issues
    • User Inputs Incorrect Password
  • High Citrix ICA/HDX Latency
  • Citrix Provisioning Services
    • Database Access Errors
    • Stream Process Disconnected or Nonfunctional
    • Stream Service Stopping or Crashed
  • Citrix Licensing Server
    • License Expiration
    • No Available Licenses
    • No Terminal Services CALs

Through our experience, we have identified all the common failure points that an administrator is likely to experience when deploying and managing Citrix XenDesktop monitoring, and we’ve added out-of-the-box monitors for those elements.

 

 

Preconfigured Monitoring Rules – Citrix Supporting Infrastructure

  • SSL & Communication
    • Certificate Errors
    • Certificate Trust Issues
    • CA Not Trusted
    • MSSOAP Failures
    • DCOM Registration Timeouts
    • Host Name Not Matching Certificate
  • SQL Server
    • Transaction Timeouts
    • XML, Broker, Storefront, etc.
    • Average Transaction Times
  • Active Directory
    • User Authentication
    • Group Policy Failures
    • Registry Corruption
  • VMware, XenServer, Hyper-V
    • Memory Provisioning
    • CPU Ready
    • Storage – IOPS & Latency
  • Network
    • WAN Bandwidth Utilization
    • Network Latency
    • Packets/sec For Edge Switches

The culprit of Citrix XenApp performance issues is often traced back to the supporting infrastructure. We have identified these key elements that are most often the root cause and have included monitors for these elements out-of-the-box.

 

 

Architecture & Interoperability

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