University Health System Reduces Support Tickets by 25% in less than 30 Days

Business Challenge: End users at this hospital were complaining about performance user issues in two key areas: 1) Printing and 2) Application Launch.  The Help Desk was consumed with support tickets on a daily basis. While the IT department knew they were having profile and printer issues, they were unable to identify root cause. 

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Calor Gas Chooses Goliath Performance Monitor over VEEAMOne

Business Challenge: Calor Gas worked with Mobious, a reseller of Veeam. Urged to test Veeam because it was described as a standard, Calor was not pleased with the fact that Veeam only monitored the virtual environment. This would cause them to purchase a separate solution for their physical environment. They wanted one solution to monitor the entire environment, including both physical and virtual infrastructure.

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Service Provider, PTI, Trades Out Nimsoft for Goliath Performance Monitor

Business Challenge: PTI was using Nimsoft to monitor their internal infrastructure and was attempting to use the technology for remote monitoring of customer’s IT infrastructure. They found the technology difficult to deploy in remote environments. If a product is difficult to deploy and use, it can drive up cost, which negatively impacts service provider margins.

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CPU, Inc. Replaces N-able With Goliath Performance Monitor To Build Monitoring As A Service (MaaS) Offering

Business Challenge: Customers requested that CPU offer remote performance monitoring and management of the virtual server and desktop infrastructure they implemented. To offer this service CPU needed a product that was architected in a way that facilitated remote monitoring, provided sufficient functionality and at a price that would allow them to meet their economic goals. Further, given the stringent SLA’s required by financial institutions, they wanted a product that would enable them to be proactive instead of reactive in their approach to monitoring and management of these locations.

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Large Hospital – Splunk Trade Out

Business Challenge: As a program manager responsible for sensitive medical networks, compliance and security is a major concern. One of our main priorities due to compliance regulations is the collection and archiving of Event Log and Syslog files from our servers and workstations.  While there are many solutions on the market designed for log management, we were also looking for a solution that would monitor the overall health and performance of our systems and applications.  This would give us one product to satisfy our compliance requirements while providing visibility into the rest of the environment.

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Government Organization – Splunk Trade Out

Business Challenge: As a program manager with classified and unclassified networks, the compliance, security, and overall management of our system is a major concern.  One of our main priorities, due to compliance regulations, is the collection and archiving of Event Log and Syslog files from our servers and workstations.  While there are many solutions on the market designed for log management, we were also looking for a solution that would monitor the overall health and performance of our systems and applications.

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Calor Gas – Consolidation of other Monitoring Products

Business Challenge: We had multiple monitoring solutions in our environment, each being very pointed and addressing specific needs. I wanted to consolidate products, finding a solution that had the flexibility to manage our physical and virtual environments which included virtual servers, physical servers, network elements, and various applications. In addition, the technology would have to provide enterprise level dashboards and detailed reporting. Finally, we were looking to reduce our overall costs without compromising our requirements or feature sets that we’ve been accustomed to.

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Pentasys Corporation – XenDesktop

Business Challenge:  As a service provider that is focused on Citrix XenDesktop and XenApp deployment and management, we have many customers with varying needs.  Within some of our customer environments, we’re responsible for the performance of hybrid infrastructure consisting of physical, virtual, and cloud deployments which support Citrix XenApp and XenDesktop.  Our customers have moved towards technologies such as Citrix XenApp and XenDesktop to provide an efficient, cost effective way to deliver applications and desktops to distributed end-users.

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b2b Cloud Solutions

Business Challenge:   I wanted to find a monitoring solution that would support our business model here at B2B Cloud Services where we will offer our ability to monitor customer systems as a service. The technology would have to be flexible enough to manage our internal IT infrastructure, remote customer locations and our co-location facility. In addition the product would have to be able to manage our entire infrastructure which included: virtual servers, physical servers, network elements, various applications and work stations. Finally, there must be enterprise reporting that is detailed enough with relevant information such that we can share this with our customers who rely on us to meet our service level agreements.

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ADP Dealer Services UK Limited

Business Challenge: I was tasked with evaluating and testing various products for monitor our complex IT infrastructure. We needed better visibility into server performance so that we could increasingly anticipate potential performance issues and, if they did occur, we needed to then be able to automate immediate fix actions.

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Grace Mayer Insurance Agency, Inc

Business Challenge: My goal was to procure a monitoring solution that would allow me to accomplish my goals of capacity planning, predictive failure analysis, troubleshooting and automated remediation. Without adequate technology, these goals are either impossible or very time consuming, and as a result I would be in danger of breaking one of my key “IT Rules”: Thou Shall be the first to know if a system goes down.

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