IT Troubleshooting & Performance Monitoring Guides

Here, you will find a number of technical guides to help you improve the end user experience by proactively troubleshooting, identifying the root cause and remediating Citrix and VMware performance issues.  

A Complete Technical Guide to Understanding and Troubleshooting Citrix ICA/HDX

Introducing the new Citrix ICA/HDX technical guide, which provides a comprehensive understanding of ICA/HDX, the components that it’s built on, how it works, how it can be impacted by network conditions, and how to troubleshoot it. Armed with this information, we hope that you will be better equipped to troubleshoot and resolve what we have come to know as the ubiquitous “Citrix is slow” complaint from end users.


Complete Guide to Understanding the Citrix Logon Process

In this free guide to solving Citrix logon issues, a Citrix Engineer breaks down each step of the complex Citrix logon process. The guide explains all 33 stages of the Citrix logon sequence and the role each stage plays in delivering a successful logon. You will also learn the challenges inherent in isolating the specific stage/stages causing slow or failed Citrix logons so you can improve end user experience.


 Independent Technical Review: Goliath for NetScaler Version 4.0

In this downloadable document, Marius Sandbu, CTP discusses the key capabilities that allow you to fully monitor and manage your NetScaler deployment using Goliath for NetScaler v4.0.


The Technical Guide to Migrating from Citrix 6.5 to 7.X and Replacing EdgeSight

This free downloadable guide, written by two Citrix Virtualization Experts on the Goliath Support team, will be focused on the key considerations and action steps required to migrate from Citrix 6.5 to 7.x and successfully replace Citrix EdgeSight.


Independent Technical Review: Goliath Logon Simulator

In this downloadable document, Douglas A. Brown discusses the specific technical features and functions of the Goliath Logon Simulator. This software was conceived and architected to finally allow IT to, “know before end users know” if there is going to be a problem when they logon and launch Citrix applications/desktops.


Complete Guide to Understanding Windows OS Tablet Performance & Improving the End User Experience

This free troubleshooting guide for Windows OS tablets shows you how to use performance metrics and infrastructure conditions to isolate the cause of end user issues.


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