Early Warning of Citrix Login Issues (XenApp & XenDesktop) via the Goliath User, Not Your End User

The Goliath Application Availability Monitor for Citrix XenApp and XenDesktop is an early warning system for Citrix IT professionals, alerting you of issues related to Citrix login failure or slowness before the end user ever notices an issue. 

What’s more: we also tell you why it occurred, unlike other application performance monitoring software.

Not to be confused with a “logon script” or “logon simulation” tool, our Application Availability Monitor for Citrix XenApp and XenDesktop attempts to logon exactly as your end users would –click-by-click to exercise the entire Citrix delivery infrastructure. We provide the only Citrix solution giving authentically verifiable accounts of logon success or failure.

Slideshow: A Walkthrough of the Citrix XenApp and XenDesktop Application Availability Monitor

 

How the Citrix XenApp and XenDesktop Application Availability Monitor Works

Our Application Availability Monitor for XenApp and XenDesktop can alert and help you pinpoint root cause of Citrix XenApp applications not launching (or launching poorly), regardless of the location of the applications themselves or the users (as explained in our functionality walkthrough). It can do the same with desktops, whether delivered via XenApp or XenDesktop.

We provide visibility into all XenApp and XenDesktop applications and desktops being launched, with reports and drilldown analytics detailing root cause of why users are not able to launch Citrix applications before users realize there’s an issue. In each case, we provide visual proof of the success or failure of each stage of the logon process.

With our built-in alerting, IT administrators get real-time alerts via our application performance monitoring software the moment a problem occurs, triggered by the Goliath system user’s scheduled attempt. This can – and has – give our customers a sufficient amount of time to get ahead of users, accompanied by the right, correlated metrics to diagnose root cause and practice towards future prevention.

If a failure does occur with application or desktop delivery, our ability to monitor, report, and alert in detail on the following common issue root cause areas provides a complete look at your virtual infrastructure for troubleshooting Citrix:

  • Connectivity (i.e. network speeds, latency)
  • Application/desktop availability
  • Configuration or availability problems with the delivery infrastructure, including: Citrix NetScaler, web interface/storefront, delivery controllers, active directory, licensing servers, SQL databases, and much more
  • Licensing issues
  • Client-side errors (i.e. a message box error presented at the endpoint level, captured by our screenshotting technology)
 

Features

Benefits

Better than real-time advanced warning of Citrix XenApp/XenDesktop logon issues re: failures or slowness By having the Goliath system user attempt Citrix logons – modeled after one of your actual users in terms of site/profile – we provide actual data on what will happen when your Citrix end user tries to access his/her Citrix XenApp or XenDesktop application or desktop. Citrix logon issues reduce as you gain time and detailed metrics to proactively troubleshoot and practice towards future prevention.
Live dashboards showing end user experience session logon metrics You gain the ability to monitor Citrix end user logon experience in real time with the Application Availability Monitor. Giving you immediate access to the right information allows you to mitigate logon issues quickly to eliminate end user pain.
Broad and deep integration & metrics capturing for issue root cause analysis With application monitoring and real-time reporting of all layers of the Citrix delivery infrastructure in one location, you can see – at a high level – what’s going on across all your Citrix environments with visibility into the end user session level if needed.
Historical reports of logon success and/or failure We provide the historical data and insights required to perform trend analysis, metric correlation, and site/user-specific drilldowns over any time you choose. These can provide empirical evidence for demonstrating XenApp/XenDesktop launch problem resolution and/or user logon experience enhancements. We also do not impose retention limits.

 

Citrix XenApp and XenDesktop Application Availability Monitor: Functionality Walkthrough

Screenshot Analysis

With each phase of the Citrix logon process the Application Availability Monitor attempts, a screenshot is taken to provide visual evidence and objective proof of logon success or logon failure. This allows you to see the potential impact that typically elusive items like disclaimers, secondary authentication, and multiple launch sequences may have on the results of the Citrix XenApp logon process or XenDesktop.

Citrix XenApp XenDesktop login issues

This allows Citrix administrators or the IT help desk to quickly gain context to go along with full text logon sequencing results. As such, it’s much easier for IT to understand the intricacies of a particular logon issue without needing to: a) attempt to reproduce the problem manually, or b) wait for it to happen again (effectively, forcing your team to act as manual application performance monitors).

Scheduling and Automation

The Application Availability Monitor can be scheduled to run automatically and continuously, based on your preference, measuring the Citrix logon success or failure across different locations and/or different types of users as needed. For example, it can run throughout the day so your Citrix team can know immediately if/where there is a problem and at which stage of the process the problem occurs.

Citrix application/desktop launches can be scheduled to execute, for example, every 10-15 minutes so that IT can be alerted to problems before Citrix end users feel the impact of an application/desktop load failure. Many of our customers strategically have the Application Availability Monitor attempt logons overnight to get ahead of Citrix logon and application launch issues, with alerts reaching IT before end users reach their facilities in the morning.

Alerting

Alert notifications of Citrix logon failure or logon slowness can be sent immediately if a scheduled logon attempt fails at any time. These can be sent via email, SNMP, SYSLOG, or directly to your ticketing or enterprise monitoring solution.

Deployment

Citrix Monitoring Cloud or on-premises - Goliath does bothOur Application Availability Monitor can be deployed however it’s needed. You can deploy it on-premises or in the cloud to identify individual, site, or geographic application availability issues.

Because the Citrix logon attempts can be scheduled and remotely deployed, it can be strategically positioned at the location Citrix users sign in from to provide objective evidence regarding logon success, logon failure, or logon slowness from the user’s unique access location.

This way, you can diagnose whether Citrix login issues are location-specific or global in nature, providing the help desk with relevant data regarding availability and application performance if users need support.

Remediation

We integrated a remediation engine directly into the Goliath Application Availability Monitor. The remediation engine is customizable; however, it comes with a large number of prebuilt rules aimed towards quick, automated resolution and prevention of further issues or complications.

For example, a XenApp server could be set into maintenance mode to prevent any further failed logon attempts. Key dependencies on role servers could be checked to automate the investigation process. Or, a XenApp server could be checked to validate if it should be unavailable to mitigate false positives.

Ease of use

Unlike other technologies, the Goliath Application Availability Monitor has built-in logon scheduling functionality. We provide an easy to use, templated approach to configuring launch sequences. This gets you scheduled in minutes – not hours – without the need for custom scripting or recording sequences.

Citrix XenApp XenDesktop Login PerformanceIntegration with Goliath Performance Monitoring

The Goliath Application Availability Monitor is fully integrated into the Goliath Performance Monitor. As a result of the inclusion of our application performance monitoring tool, IT not only can identify application availability issues but also the root cause of the issue. Other technologies called “logon simulators” may be able to simply ‘identify’ a logon failure, but without full integration into an enterprise monitoring product, there is no way of identifying why the failure or slowness occurred. Therefore, these products can’t help you proactively troubleshoot an issue or prevent it in the future.

Comprehensive Testing of the Citrix Delivery Infrastructure

Since our Goliath system user attempts the logon process exactly as one of your end users would, our product truly exercises the entire application and/or desktop delivery infrastructure. To achieve high quality end user experiences, multiple elements of this infrastructure must successfully work in concert.

One of the core problems of other applications is that they are monitored disparately. If they are gauged separately, they may look fine. It is only when executing the fully integrated launch process by multiple users – including remote access, XenApp or XenDesktop application/desktop availability, and the Citrix delivery infrastructure – that you not only trigger issues but see contextual, objective evidence of where the root cause of your Citrix login issues is sourced.

 

Want to see a personalized demo or access a 30-day free trial of the Goliath Application Availability Monitor? Contact us today!

techinfo@goliathtechnologies.com

(855) 465-4284

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