Identify and Solve End User Experience Issues Before

Physicians & Healthcare Workers are Impacted

Goliath Software for hospitals using Cerner provides end-to-end visibility from the Cerner Data Center to the hospital endpoint. Goliath Technologies’ monitoring capabilities combined with Cerner’s remote hosting technologies and services, provides health care organizations with advanced warning of potential end-user experience issues and objective technical evidence of root cause to prevent future issues.

Video: How Goliath Helped UHS Solve Cerner Session Logon and Performance Issues by Having Exclusive Visibility into the Cerner Datacenter

 

 

Goliath’s software is deployed on Citrix XenApp servers running Cerner applications and on the IT infrastructure at the hospital endpoint. This enables Goliath to offer near real time performance metrics on Citrix XenApp, clinician’s end user experience at the hospital, and Cerner & Citrix application logon times.

Once deployed, the product provides out-of-the-box threshold and condition-based alerts to warn IT professionals if the IT application delivery infrastructure is degrading and end user experience could be impacted. This enables IT professionals to resolve issues before end user clinicians and healthcare workers complain. Historical reports and analysis of root cause provide information to support permanent resolution of underlying issues that prevent additional problems in the future.

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The Goliath Application Availability Monitor for Cerner applications is an early warning system for healthcare IT professionals, alerting you of access and use issues with Cerner applications or the patient portal before clinicians reach the hospital.  What’s more: we ensure the availability of Cerner applications, Citrix, VMware, your end users, and more, all from one view. This way, you’ll not only get early warning alerts, but objective evidence documenting the root cause of application access and use issues.

 

 

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The Goliath Technologies Application Availability Monitor for Cerner Patient Portal is purpose built to test and confirm the availability of the Cerner Patient Portal. Our technology will logon in the same way that a clinician, caregiver, or patient would and engage the portal to confirm that the underlying architecture is working. The goal of this solution is to validate availability of the Patient Portal before patients attempt to gain access. If authentication, page load, logon duration, and dynamic content from the back-end system fail to load, or take too long, Goliath will proactively alert the administrator, so they can address the issue before end users are impacted

 
 

Features and Benefits

Better than real-time advanced warning of Cerner Millennium application logon issues re: failures or slowness. By having the Goliath system user attempt Cerner application logons – modeled after one of your actual users in terms of site/profile – we provide actual data on what will happen when a doctor or nurse tries to access important patient records. Cerner logon issues reduce as you gain time and detailed metrics to proactively troubleshoot and practice towards future prevention.

Live dashboards showing end user experience session logon metrics. You gain the ability to monitor Cerner application end user logon experience in real time with the Application Availability Monitor. Giving you immediate access to the right information allows you to mitigate logon issues quickly to eliminate end user pain.

Broad and deep integration & metrics capturing for issue root cause analysis. With application monitoring and real-time reporting of all layers of the Citrix/Cerner delivery infrastructure in one location, you can see – at a high level – what’s going on across all your facilities with visibility into the end user session level if needed.

We provide the historical data and insights required to perform trend analysis, metric correlation, and site/user-specific drilldowns over any time you choose. These can provide empirical evidence for demonstrating Cerner application problem resolution and/or user logon experience enhancements. We also do not impose retention limits.

Want to see a personalized demo or access a 30-day free trial of the Cerner Application Availability Monitor? Contact us today!

techinfo@goliathtechnologies.com

(855) 465-4284

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