Goliath Technologies maintenance and support delivers the resources and technical expertise you need to achieve lifelong success with our products. Excellent customer support is an integral part of the culture at Goliath. Current clients may contact support using one of the methods below.
What’s New in the Goliath Performance Monitor
What’s New in 11.6:
Enhanced XenApp/XenDesktop Display: Citrix Administrators now have the ability to quickly move between tabs presenting Session Performance, Logon Duration, ICA/HDX Channel Metrics, vGPU Performance, Server Performance from the Hypervisor, Application performance, and Session Properties. This enables a Citrix Administrator to gain visibility across all the layers or performance that impact an end user’s experience: the End Point Connection Performance, Network, Hypervisor, Citrix, Windows, and Application Performance.
New End User Experience Metrics: Admins can now identify the source of slowness by looking at the performance inside of the ICA/HDX Channel in real time by using the new ICA RoundTrip Time, Inbound and Outbound Bandwidth, among the other ICA/HDX metrics we already gathered.
Additional Logon Duration Breakdown: Additional metrics have been added to break down the initial stages of the Logon process and gather metrics to more clearly define the launch, client and server validation, and session creation stages. This level of detail was formerly only available in Citrix Edgesight for XenApp versions 4.5 – 6.5. Goliath Performance Monitor currently only supports gathering these metrics in XenApp and XenDesktop 7.x; Citrix Director does not support these metrics in 7.x.
NVIDIA GRID vGPU Support: IT Professionals can now get real time visibility into NVIDIA GRID vGPU and Citrix for proactive performance monitoring and isolation of performance bottlenecks for troubleshooting. This new technology gives you real-time visibility into NVIDIA GRID vGPUs graphics card metrics and correlates this data with end user experience, hypervisor performance, and XenApp/XenDesktop to track performance and trend utilization so you can proactively troubleshoot issues and improve remediation times. As a result, Citrix Admins can ensure the proper allocation of vGPU resources to deliver a positive end user experience by preventing overloaded vGPUs and identify sessions impacted by a lack of vGPU CPU and memory.
Inventory Filter: Customers can define a subset of their environment by Citrix server/VDI, Farm, folder, or delivery group rather than bringing in the entire infrastructure. They can also define a subset of their virtual environment via the hypervisor Datastores, VMs, and templates as well.
Enhanced Windows Performance Metrics: New metrics have been added to help identify when slowness and bottlenecks manifest at the Windows layer and not the Citrix or hypervisor. These metrics however, have applicability beyond Citrix and are available for any VM or server with an Agent. The new metrics include CPU Queue Length, Context Switches, Pages /sec, Network Retransmits, Disk reads /sec, Disk Queue Length. The Server Performance Display and Snapshot Metrics Displays have been enhanced to support displaying this data. New monitoring rules corresponding with the Windows Performance Metrics added have been included with the release to ensure administrators are alerted to the bottleneck. Thresholds have been predefined based on best practices but can be customized.
What’s New in Goliath for NetScaler
New Features in v4.0:
- Enhanced ICA/HDX Drilldown into Users Client and Server RTT and Jitter
- Enhanced ICA/HDX Drilldown into the ICA/HDX Channel
- New NetScaler Performance metrics, alerts & reports
- Enhanced XenApp/XenDesktop Sessions Report to include more metrics
- New Real-time NetScaler Infrastructure Dashboard
What’s New in the Goliath Logon Simulator for Citrix
Features in v1.0:
- Citrix Logon Simulation
- Multiple User Load Testing
- Real-time Alerts
- Two Factor Authentication Support
- Troubleshooting Mode
- Launch Failure Point Identification
- Launch Detail Report
- Monitors Local and Remote Users
- Tests Entire Citrix Delivery Infrastructure, Including NetScaler
- Root Cause Identification
- Troubleshooting and Remediation
- Logon Duration Report and Analysis
- ICA Latency Dashboard and Drilldown
Maintenance & Support Agreement
Customer support is an important part of the culture at Goliath Technologies. The Goliath Customer Support Reference Guide provides important information like Support Program Levels, Support Hours, How to Request Support, How Support Issues are Handled, and Product Maintenance.
Provides 14 x 5 support services during normal business hours
Provides 24 x 365 support services during normal business hours and off hours
Renewing maintenance provides the customer the following:
- A customer support agent will respond within one business day of receiving a request
- Comprehensive and unlimited customer support via the phone, web, or email
- Software updates, upgrades, and documentation