On this webinar, you will learn how, over the past 5 years, Chad Brisendine transformed the IT Organization at St. Luke’s University Health Network from one that was “built for a different time” to a 95% virtualized, Always On facility with over 90,000 employees.

Chad discusses his holistic IT philosophy that aligns the EHR/EMR applications with the supporting Citrix IT delivery infrastructure. He also describes how he ensures a consistent end user experience with AllScripts, McKesson, and soon, Epic by stabilizing the IT infrastructure and structuring his IT group to support the health network’s business objectives.

Raja Jadeja, VP of Technical Operations at Goliath Technologies, then takes you through the troubleshooting process used to isolate and remediate persistent Citrix performance issues, which resulted in support tickets dropping 25% in less than a month.

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