Drake University Selects Goliath to Monitor their Citrix 7.6 Environment

 

Goliath Technologies’ suite of IT performance monitoring products was chosen by Drake University to ensure a positive end user experience for students accessing Windows applications delivered through Citrix XenApp / XenDesktop 7.6.

 

Philadelphia, PA–January 14, 2016– Goliath Technologies was selected by Drake University—a 134 year old institution based in Des Moines, Iowa—to proactively ensure Drake’s College of Business students can access Windows applications on Mac OS devices delivered through Citrix XenApp / XenDesktop 7.6.

“The initial reasons Drake selected Goliath’s technology for Citrix Monitoring were the rare combination of purpose-built functionality for Citrix XenApp 7.6 monitoring and monitoring the supporting virtual infrastructure,” said Chris Mielke, Infrastructure & Security Services Lead at Drake University.

Recently, the Infrastructure Team at Drake University was working to solve Citrix performance and Citrix end user experience issues with Microsoft Windows on Mac OS. Specifically, the students at Drake’s College of Business were failing to access Microsoft Excel as they attempted to use the application through their Mac device.

At this point Drake’s Systems Integrator, Choice Solutions, introduced the Infrastructure Team to Goliath Performance Monitor for XenApp 7.6 and the supporting vSphere virtual infrastructure to leverage the technology’s ability to identify the specific failure point in order to remediate the root cause.

“Once we deployed Goliath for Citrix XenApp Monitoring, we were able to use the Citrix monitoring software to isolate server resources as the root cause of the performance issues that were affecting our students,” said Chris Mielke.

When the failure point was identified, the Infrastructure Team resolved the issue by quickly by adding server capacity. Drake’s team didn’t stop with resolving the Windows related end user experience issue. They also used Goliath Performance Monitor to resolve a storage latency issue.

After finding success with Goliath’s Citrix XenApp Monitor reporting functionality, the Infrastructure Team began using the Goliath Logon Simulator and Goliath for NetScaler to proactively get ahead of any logon and end user issues in Drake’s XenApp / XenDesktop 7.6 environment.

Chris continued, “The logon data captured by Goliath’s Logon Simulator is very good because of the deep visibility gained as a result of testing the entire Citrix delivery infrastructure, including the NetScaler”.

With the selection of Goliath Technologies full suite of IT performance monitoring products, Chris and his team can proactively ensure Drake’s students have a positive end user experience.

 

About Goliath Technologies

Goliath Technologies provides proactive IT operations software for Enterprises, Service Providers and SMB’s to address the challenges associated with managing a hybrid IT infrastructure. Organizations of all sizes are moving to the Cloud in some form and our products are purpose built to assist in that transition because we manage applications, infrastructure and users regardless of where they are located. Customers use our products to monitor, analyze, troubleshoot and report so performance issues can be resolved before end users are impacted. Because, IT infrastructure is moving. IT accountability is not. Customers include Walmart, American Airlines, Bank of America, Viacom, UHS, HCL, CSC, ADP, Verizon Wireless, Voya, and Office Depot.

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For more information on how Goliath Performance Monitor can help you and your team be proactive and anticipate, troubleshoot and prevent end user experience issues:

 

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Burwood Group, North America Citrix Solution Advisor Partner of the Year, Selects Goliath Technologies

 

Goliath Technologies selected to provide proactive monitoring & troubleshooting of end user experience for Citrix and EHR Applications

 

Philadelphia (July 25, 2017) – Goliath Technologies is the leading provider of proactive IT Operations solutions to anticipate end user experience issues, regardless of where the IT infrastructure, applications or end users are located. Today, they announced that Burwood Group selected Goliath Technologies as a vendor because of their proactive end user experience Citrix monitoring and industry-only support for all major EHR applications such as Cerner, Allscripts, MEDITECH and Epic.

“At Burwood Group, we continually look for ways to reduce IT complexity while ensuring performance and reliability in our clients’ environment,” said Dan Speck, Vice President of R&D and Technology Consulting at Burwood Group. “As we evaluated monitoring solutions, Goliath Technologies stood out for its ability to centralize management and monitoring of all apps and data across disparate systems, platforms, and devices, particularly how its functionality and ease of use help overcome the unique challenges facing Healthcare IT.”

Goliath Technologies is the only software company that offers a proactive method to confirm EHR applications will be available before physicians and healthcare workers attempt to access the applications. Then, if there is an issue, Goliath has purpose-built EHR modules which provide the performance data and analytics to troubleshoot all major EMR/EHR applications and resolve the issue quickly. Ensuring that applications are always available and drastically reducing time to remediation when performance issues do arise, translates directly to a better user experience for healthcare professionals and improved patient care.

We considered both patients and healthcare professionals when we designed our EHR Modules. For example, the uncomfortable delay when a physician is in an exam room and can’t access the patients’ lab results or worse when critical data is not available in the surgical suite when needed are incidents we want to help prevent, said Thomas Charlton, Chairman and CEO of Goliath Technologies. He continued, our goal is to make EHR monitoring proactive so that our software will proactively identify failure points and or conditions that can lead to performance issues. This early warning system then alerts IT before healthcare professionals or patients are impacted. This proactive nature is why EHR Modules are used at many health systems to proactively monitor Epic, Cerner, MEDITECH and Allscripts”.

About Burwood Group

Burwood Group is a systems integrator, helping forward-thinking IT leaders deliver knowledge to the end-user within the organization’s unique business context to increase profitability, reduce risk, and enhance customer loyalty. We partner with leading technology and service organizations to provide tailored product and industry solutions. We work to ensure an optimal fit for each individual client. Founded in 1997 and headquartered in Chicago, Illinois, Burwood Group serves local, national, and international clients. We pride ourselves in being trusted business advisors to clients by providing smarter solutions that deliver better outcomes. Visit http://www.burwood.com.

About Goliath Technologies

Goliath Technologies provides proactive IT operations software to address the challenges associated with managing a hybrid IT infrastructure. Organizations of all sizes are moving to the Cloud in some form, and our products are purpose built to assist in that transition because IT can manage applications, infrastructure and users regardless of where they are located. Customers use our products to monitor, analyze, troubleshoot and report, so performance issues can be resolved before end users are impacted. Because, IT infrastructure is moving. IT accountability is not. Customers include Walmart, Facebook, UHS, the VA, ADP, Verizon Wireless, and Office Depot.

For more information on how Goliath Performance Monitor can help you and your team be proactive and anticipate, troubleshoot and prevent end user experience issues:

 

Send us an emailtechinfo@goliathtechnologies.com

Give us a call: 855-465-4284