Monitor & Troubleshoot Citrix

End-User Experience Issues Quickly

Citrix/VMware end-user experience monitoring and troubleshooting software with AI & automation that enables IT pros to:

  • Anticipate issues before end users are impacted
  • Troubleshoot and quickly resolve any issues that do occur
  • Document the root cause so that permanent-fix actions can be implemented

“With Goliath’s software in place, we didn’t have to hire more staff to manage our environment, it was like we added a whole team with a single tool.”

Brian Diamond, CEO

LANStatus, a Citrix Platinum Reseller

Proactively Anticipate, Troubleshoot, & Document Citrix or VMware Horizon

End-User Experience Issues

Goliath monitors your environment 24/7/365 to ensure your applications and infrastructure are operational and alerts you to warning signs of failure before your users are impacted. Goliath Performance Monitor provides:

  • Proactive Proof of Application Availability

    Automated end-user logons from your key locations confirm all aspects of the delivery infrastructure are working properly and applications are available.

  • Threshold Based Alerts

    Our embedded intelligence monitors over 250 key failure points and automatically alerts your team to events, conditions, and failures in your environment.

  • Self-Healing Remediation

    GPM supports a number of “self-healing” workflows such as restarting applications or servers, logging off user sessions, restarting print services, rebalancing sessions, executing PowerShell scripts, and more.

  • Deep API Integration

    Provides the most detailed Citrix/ VMware end-user experience metrics available so there are no blind spots that are not proactively monitored.

Goliath Performance Monitor provides broad and deep visibility across infrastructure, hypervisor, servers, operating systems, and applications to quickly identify where a problem occurs and what is causing it. We do this with:

  • Unique End-User Experience Metrics

    Unique metrics for ICA/HDX/PCoIP/Blast conclusively determine if networks/connectivity or server resources are the true root cause of session slowness.

  • 33+ Stages of the Logon Process

    Increased granular detail identifies the specific root cause of logon delays quickly – even for historical sessions.

  • AI Troubleshooting Assistant

    Industry-only AI delivers detailed remediation instructions that allow your team to fix common issues immediately without time-consuming and expensive escalations.

  • Purpose-Built EHR Modules

    GPM is the only IT Operations Software with purpose-built technology that integrates metrics for EHR performance, end-user experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure in a single view.

The number-one comment we hear from IT professionals is that they want objective evidence documenting root cause so permanent fix actions can be put into place. Goliath enables this with:

  • True Root Cause Identification

    Goliath’s detailed visibility means your team is able to pinpoint true root cause quickly. This ends the finger-pointing and focuses resources quickly on solving the issue.

  • Objective Screenshot Evidence

    Screenshots document success or failure – including errors previously only seen from the user perspective. This allows you to collaborate efficiently with other teams, vendors, or stakeholders by showing them clear proof of the issues involved.

  • Advanced Analytics and Reporting

    GPM provides 66 out-of-the-box reports that provide critical insights into the end-user experience trends in your environment. Further, we integrate with advanced analytics engines like Microsoft Power BI and Tableau, so you can create powerful visualizations to analyze and understand your specific issues and environment.

  • Citrix/VMware End-User Experience & Activity Reporting

    Elminate the need for subjective surveys and unreliable feedback with objective metrics. These industry-only reports let you see the status of end-user experience as well as report on who is using Citrix, for how long, and what applications they are using.

 

HOW GOLIATH WORKS

Goliath provides actual user experience from the end users perspective. Traditional approaches look at the independent performance of IT infrastructure and applications. This means they must infer end user experience and that causes unproductive communication and increases time to resolution.

Trusted by leading organizations around the world

“I use Goliath daily to quickly troubleshoot and resolve end-user complaints around slow logons and poor performance with Cerner applications delivered via Citrix. What had previously taken me hours to hunt down the root cause, now takes me minutes with Goliath.”

Greg Beck, System Administrator
CGH Medical Center

“Our Level 1 Service Desk supports all of our Citrix managed services clients. With Goliath, the team resolves 9 out of 10 performance issues, avoiding escalations to our Level 3 Citrix architects.”

Mark Gigliotti, CIO
Terralogic

“We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

Mike Nelson, Sr. VP, Strategic Services
Universal Health Services

“Goliath provides end-to-end visibility across the entire Citrix delivery infrastructure and enables us to quickly isolate the root cause of performance issues, identifying who in IT can help resolve the issue quickly.”

Vitaly Petrovsky, Manager of Enterprise Applications
Maimonides Medical Center