Anticipate, Troubleshoot, & Prevent Citrix End User Experience Issues

Goliath’s proactive and purpose-built IT performance monitoring and management software gives you, in real-time, an understanding of what end users are experiencing from the time they initiate a logon, through the logon process, and while working in their Citrix Session. True Citrix End User Experience Monitoring that enables IT admins to Be Proactive.

You can use this integrated tool set to proactively monitor and manage the entire Citrix IT Delivery Infrastructure to easily identify the root cause of performance issues and resolve them before end-users complain. The tools include:

  • Application Availability Monitor for Citrix 
  • Logon Duration Reports & Analysis
  • ICA/HDX Latency Reports & Analysis
  • End-to-End Connection Reports
  • End User Experience & Activity Report
  • Citrix End-to-End Performance Monitor

View Citrix XenApp/XenDesktop End User Experience Reports

Complete Citrix End User Experience Monitoring & Management Tools

Our integrated software tools allow you to anticipate, troubleshoot, resolve and ultimately prevent Citrix end user performance issues. Truly understand the end user experience.

Goliath Application Availability Monitor for Citrix XenApp/XenDesktop

The Application Availability Monitor for Citrix proactively anticipates end-user logon issues. This logon performance tool simulates end users going through the same Citrix logon process as real end users. When the Application Availability Monitor detects logon failures or slowness you get alerted before real end users are impacted.

Logon Duration Analysis

The Logon Duration Analysis tool lets you troubleshoot and resolve logon slowness issues using real-time dashboards and historical reports that break down each stage of the logon process to determine exactly where the slowness is occurring.

End User Experience Report

The End User Experience Report lets you determine if a Citrix user’s session was slow, the correlation to the connection speed, and the launch location so you can zero in on the fault domain.

End-to-End Connection Report

The End-to-End Connection Report is designed for you to troubleshoot and resolve end user session slowness in connection routes. This report correlates end-user experience metrics to the exact combination of the Web Interface, Broker, and server for each user’s session.

ICA/HDX Latency

In just two easy clicks, drill down into real-time ICA/HDX channel metrics like user connection speed, bandwidth usage, and bandwidth allocation by ICA/HDX channel to identify the root cause of ICA/HDX latency issues. You can also run historical reports.

End User Activity Report

The End User Activity Report lets you view employee or contractor active session time within your Citrix environment allowing you to make data-driven decisions around IT budgeting, capacity planning, and utilization.

End-to-End Performance Monitor

The End-to-End Performance Monitor is built to anticipate and prevent end-user experience issues through proactive end-to-end monitoring of all the elements in the Citrix delivery infrastructure.

What a Citrix Certified Advanced Administrator Says about Goliath for XenApp/XenDesktop

Citrix End User Experience Monitoring - beekmans“I have reviewed Goliath for XenApp/XenDesktop — this is a cool product. With Goliath you get metrics within the Citrix ICA and HDX channel to debug a Citrix environment. And if we took a poll on the coolest reports EdgeSight used to have, #1 and #2 would be Logon Details and Session Startup Details. Those are gone in EdgeSight but no worry, you get them all with Goliath.” Rob Beekmans, Citrix Certified Advanced Administrator 


Have technical questions about End User Experience monitoring? Contact us today! | (855)-465-4284


Read the Technology Overview

Application Availability Monitor

Proactively manage the Citrix end user experience before the user ever attempts to logon.

The Goliath Application Availability Monitor facilitates continuous and real-time testing of the Citrix delivery infrastructure, including the NetScaler, by simulating the exact same steps a local or remote user would take during the logon process. By launching real sessions with simulated end users, the Goliath Application Availability Monitor provides visibility into all applications and desktops being launched and whether they are succeeding, failing, or slow. This allows the Goliath Application Availability Monitor to alert the Citrix administrator to a problem the moment it occurs—triggered by the simulated user, not the end user.

If there is a logon failure, an administrator will be alerted in real time and be able to pinpoint where the failure occurred. In cases where the logon is simply slow, the administrator can see the breakdown of the logon into each of the stages—including group policy, script, and profile loading—in real time to determine where in the process the slowness occurred.  See the Logon Duration Analysis tab for more information.

Logon Duration Analysis

Use real-time dashboards and historical reports to analyze slow logon times

The Real-Time Logon Duration Dashboard  enables Citrix administrators to examine every stage of the logon process, including connection speed, each group policy, script, and profile load time. When slowness is detected by simulated end users, real-time alerts are sent to the Citrix administrator, so they can take action quickly armed with detailed logon data for the end user thereby reducing time to resolution.

The logon duration report provides a consolidated view of all the users and their respective logon times, including a breakdown of each stage. This allows Citrix administrators to understand which users have experienced a slow logon for troubleshooting purposes. In addition, many Citrix administrators use this to determine if changes in the infrastructure have impacted users.

End User Experience Report

Leverage end user experience reports and end user connection reports to determine session performance issues

The End User Experience Report enables administrators to clearly identify when a Citrix user is having a poor session experience. It does so by correlating five data points into one consolidated view:

  • The user
  • Sign-in location
  • Applications or desktops launched
  • Connection speed
  • ICA latency

With this report, administrators can quickly determine if a user experienced Citrix session slowness (as indicated by ICA latency), if the slowness was caused by a slow connection speed, and whether Citrix determined the connection to be slow. So, instead of being caught off guard by calls from frustrated end user complaining about slow Citrix sessions, the administrator can be more proactive, anticipate the issues, and ultimately, prevent them altogether.

End-to-End Connection Report

Gain end-to-end visibility into the specific connection path that an end user takes during the launch of a session

The  End-to-End Connection Report provides end-to-end visibility into the connection path a user takes to launch a session. Often, slowness and performance issues with Citrix end user experience are relevant and specific to the path the user took to connect. This path can be affected by several different variables, such as Citrix StoreFront, the broker, and the server to which the session was connected. This is especially true on an ongoing, day-to-day basis because users may have different experiences with each logon attempt as they are not always following the same connection path.

In order to provide end-to-end visibility into the connection path users take to launch a session, the End User Connection report also correlates several key data points into one consolidated view:

  • The user
  • Sign-in location
  • Applications or desktops launched
  • Connection speed
  • StoreFront/Web Interface
  • Broker
  • Server
  • ICA latency

Combined, this functionality delivers proactive, end-to-end management of the Citrix end user experience.

End User Activity Report

Isolate and document true usage of Citrix applications or desktops for each user

Goliath’s Citrix XenApp & XenDesktop End User Activity Report gives you a dashboard view into employee or contractor active session time within your Citrix environment. This actual usage audit can help with data-driven decisions around IT budgeting, capacity planning, and utilization. 

This report is designed to track user sessions and the length of time spent in a Citrix Published Application, Published Desktop, or Virtual Desktop for every user in your organization. Based on easily customizable date ranges, you can see each users’ number of sessions, the total active time spent during those sessions, and the average amount of time spent per session.

This Citrix End User Experience Monitoring data provides the ability to derive user session productivity by tracking the period of time for which a user’s sessions were actually active. Managers and administrators can then leverage this data and correlate it to business productivity and employee performance or IT capacity and utilization decisions regarding the Citrix infrastructure. 

End-to-End Performance Monitoring

Citrix End User Experience Monitoring – Integrating Performance Monitoring with other features to enable proactive end user experience management  

The analysis tools, reports, and dashboards that comprise Goliath’s proactive end user experience management solution are tied together with Goliath Performance Monitor. With proactive performance monitoring software in place, you are able to identify IT and Citrix Delivery Infrastructure issues that may negatively impact end user experience.

Goliath Performance Monitor brings the entire IT environment into one console making it easy to troubleshoot and resolve Citrix end user experience issues by correlating data from disparate systems. This allows for consolidation and simplification of Citrix End User Experience Monitoring with one product. Real-time performance trending of virtual servers, virtual desktops, network elements, databases and even certain EMR or EHR applications gives administrators the ability to correlate end user performance issues with the underlying root cause.

Further, Goliath Performance Monitor is preconfigured with the intelligence to auto discover your IT inventory and monitor for failure points or conditions we know exist that precipitate end user performance issues. To anticipate and prevent downtime or user interruption, Goliath sends real-time alerts via text message, email and other methods. To prevent issues from happening in the first place, thresholds can be set such that you are alerted in time to fix the impending problem, prior to any end user impact. Lastly, Goliath Performance Monitor has the capability to take remediation actions while simultaneously alerting on the failure or condition. By leveraging our remediation functionality, administrators can take actions such as stopping memory leaks, triggering scheduled jobs, restarting applications or servers or executing any script or batch file.

The combination of logon simulation and duration analysis, end user experience reporting and end-to-end performance monitoring for troubleshooting and resolution gives Citrix and IT administrators the ability to proactively manage the Citrix end user experience from end-to-end. 

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