The Goliath Logon Simulator has been replaced by the Goliath Application Availability Monitor! This brand new technology provides an early warning system to logon issues and includes detailed screenshotting, flexible scheduling, preemptive alerting, and seamless remediation actions – just to name a few.
Designed for production deployment, and it’s better than real time: Know if a Citrix end user is going to have a problem – before they do.
The Complete Early Warning System for Citrix End User Logon Initiation or Duration Issues.
- Launch Citrix in advance of users arriving at work to anticipate and prevent logon issues
- Send alerts if applications fail or are slow for immediate troubleshooting
- Use failure point analysis to identify root cause of Citrix failure or slowness
- Isolate Citrix logon issues in real time as individual, site, geographic or global
- Provide historical reports to justify permanent fix action and validate SLAs
- Centralize the management and aggregation of end user logon performance data
- Support thousands of application launches from hundreds of sites simultaneously
This production-ready Application Availability Monitor for Citrix takes the exact same steps a user does when they logon:
This ensures everything works together in concert, including the NetScaler, Storefront, Delivery Controller, VDI, and XenApp Server. In essence, Goliath combines an insurance policy and an early warning system that ultimately prevents end user logon issues.
The Goliath Application Availability Monitor enables a Citrix administrator to simulate the logon process locally, remotely, or in the cloud, generate failure and application/desktop availability alerts, identify the root cause of issues encountered, and troubleshoot and resolve these issues prior to end users being impacted. Much more than a point-in-time testing utility or traditional load testing tool, the Goliath Logon Simulator is a must-have proactive performance management tool for Citrix administrators that can be integrated into the ongoing IT Operations toolset.
When Citrix logon issues occur, they are usually a result of problems in one or more of these three areas:
- Remote location connection
- Application and/or desktop availability
- The Citrix delivery infrastructure including NetScaler, Web Interface/StoreFront, Delivery Controllers, Active Directory, the licensing server, and SQL
The Goliath Application Availability Monitor facilitates continuous and real-time testing of the Citrix delivery infrastructure, including the NetScaler, by simulating the exact same steps a user would take during the logon process. By launching real sessions with simulated end users the Goliath Application Availability Monitor provides visibility into all applications and desktops being launched and whether they are succeeding, failing, or slow. This allows the Goliath Application Availability Monitor to alert the Citrix administrator to a problem the moment it occurs, triggered by the simulated user, not the end user.
If there is a logon failure an administrator will be alerted immediately and be able to pinpoint where the failure occurred and the root cause. In cases where the logon is simply slow, the administrator can see the breakdown of the logon into each of the stages—including group policy, script, and profile loading—in real-time to determine where in the process the slowness occurred.
Proactive, Integrated, and Comprehensive
The Application Availability Monitor is designed to be a 24/7 logon simulation and application testing tool. The low resource impact of the logon simulator allows the technology to be operating at all times as a simulated user or group of users. So, at all times, day or night, the logon simulator will alert the Citrix administrator to end user logon failures or slowness.
Integrated with Performance Monitoring
Goliath Application Availability Monitor is the only product on the market today that enables a Citrix system administrator to simulate the logon process locally and remotely, generate alerts, identify root cause of issues encountered, troubleshoot and resolve these issues prior to end users being impacted as an integrated part of the ongoing IT Operations toolset rather than a point-in-time testing utility. This is critical because logon and application testing simulations that are integrated into the Performance Monitoring tool set is what offers the ability to not only be alerted to failures or slowness, but determine root cause, resolve, and ultimately prevent issues from happening in the future.
Comprehensive Testing of the Delivery Infrastructure
There are solutions that simulate logons and test applications and many others that monitor key components of the Citrix delivery infrastructure, but these are done separately, which causes most performance issues to go undetected until a user attempts to launch an application. The reason? They are not comprehensive.
Delivering a good end user logon experience requires multiple elements in the IT infrastructure to work in concert. So, the remote connection, the applications and desktop, and individual elements in the application launch process may look fine when monitored or tested separately, but it is the act of executing the integrated launch process by multiple users, including remote access, application, and desktop availability and the Citrix delivery infrastructure that uncovers logon failures, performance issues, and application or desktop access issues.
Comprehensive means logon testing and load testing of the entire Citrix Delivery Infrastructure.
User Story: NorthBay system admins have to manage some unique challenges…
User Story: The Citrix Team often received complaints related to Citrix XenApp…
Testing the Citrix Delivery Architecture for local and remote users
In this use case, the service provider deploys the Application Availability Monitor agent on a server, workstation, or VM at the remote customer location to execute the simulation. The simulator will go through the process of connecting to a Citrix NetScaler or directly to the Citrix Web Interface or StoreFront and then launch the application or desktop session to ensure availability.
Testing in this manner allows the service provider to test and validate 3 main aspects of the logon and session launch process:
- The workflow to launch an application or desktop session is working
- Users external to the Citrix architecture can access it successfully
- Objective evidence of the time it takes for local and remote users to connect, specifically with regard to location specific connection issues and delays. This provides defined data to determine if a location is experiencing longer logon times than others and then perform a logon analysis and produce a report identifying the problem
Troubleshooting an end user’s ability to launch Citrix sessions at home and remote offices
On a case-by-case basis, the Application Availability Monitor agent is deployed to a specific end user’s computer, locally or at home/remotely, to test and get hard data on exactly what problems the user is experiencing. The simulator is configured with the end user’s credentials and the application or desktop they are attempting to launch. The administrator puts the Application Availability Monitor into “troubleshooting mode” to see the process taking place from the initiation of the session itself, before the user gets brokered into the session. This allows the administrator to:
- Validate the end user’s claim of how it is failing and appearing
- Identify where in the process the launch is failing from a technical perspective and not just in terms of how it appears to the end user
- If the launch is successful, gain objective evidence that it is operator error
Using the Logon Duration Report to identify source of slow logons
Logons were completing, but specific users were experiencing slowness. The Citrix system administrator utilized the logon duration report to breakdown the logon into each of the stages – including group policy, script, and profile loading– in real time to determine where in the process the slowness occurred.
- Simulate the Exact Same Process a Real User Goes Through to Logon
- Real-time Local or Remote Simulations
- Test the Entire Citrix Delivery Infrastructure, Including the NetScaler
- View Real-time Logon Dashboards by User
- Receive Real-time Alerts on Failures, Thresholds, Slowness
- Conduct Root Cause Analysis
- Failure Point Analysis
- Logon Duration Analysis
- Drilldown into ICA/HDX Latency
- Trend and Report Logon and Session Performance
- Produce End User Experience Reports