Epic, Cerner, & Health IT
Troubleshooting Services

“With the help of Goliath Troubleshooting Services, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%.” 

Ben Abramovitz
Senior Manager, Information Systems Architecture at Children’s National Hospital

“We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath Troubleshooting Services and within 3 hours the UHS internal IT team and Goliath were able to resolve the issue.”

Justin Monnig,
General Manager of Crossings Healthcare Solutions, a subsidiary of Universal Health Services, Inc.

“Goliath Troubleshooting Services has significantly cut down the amount of time I spend answering questions around performance issues related to Citrix, Cerner Millennium, and any applications delivered via Citrix. They were also able to find and fix issues before end users complain, reducing our overall support tickets.” 

Greg Beck
System Administrator, at CGH Medical Center

“We used Goliath Troubleshooting Services to help us resolve at least 50% of performance issues so we don’t have to escalate Cerner Millennium issues to Oracle.” 

Milton Johnson 
Senior Systems Administrator at Southwell/Tift Regional 

“Prior to Goliath Troubleshooting Services, we would call Cerner 9 out of 10 times when our end users had performance problems. Goliath enabled us to quickly identify root cause of performance issues and more often than not the issue has nothing to do with Cerner but is related to Citrix or end user behavior eliminating those calls altogether.”

Buzzy Mullahkhel 
Senior Director of Application Services at Intermountain Healthcare