Resolve issues around EHR availability, reliability & response times

If your clinicians are experiencing issues around EHR availability, reliability, and response times via Citrix or Horizon, see why many clients (and Arch Collaborative members) trust Goliath to help resolve these problems – like Intermountain Health, Children’s National, Universal Health Services, and Commonspirit.

  • Intelligence & automation ensure access to the EHR/EMR is always available
  • AI & automation work to isolate root cause of issues quickly, greatly reducing mean time to remediation
  • Empirical data provides an objective view of what clinicians are experiencing – without the need for clinician input

Goliath is a member of the KLAS Arch Collaborative, and is also the only end user experience monitoring & troubleshooting software with both an exclusive partnership with Oracle Cerner and is featured in the Epic Showroom.

KLAS Arch Collaborative Reliability & Response Times

KLAS Arch Collaborative shows that the pillars for success resulting in clinician EHR satisfaction are built upon system reliability & fast system response time. Goliath partners with KLAS to achieve this at hundreds of health systems.

Real-time empirical data not only provides actual clinician experience, but also provides a before & after view of clinician experience after IT changes or projects

EUE Scorecard for IT Projects Before
EUE Scorecard for IT Projects After
“With the help of Goliath Troubleshooting Services, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%.” 

Ben Abramovitz
Senior Manager, Information Systems Architecture at Children’s National Hospital

“We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath Troubleshooting Services and within 3 hours the UHS internal IT team and Goliath were able to resolve the issue.”

Justin Monnig,
General Manager of Crossings Healthcare Solutions, a subsidiary of Universal Health Services, Inc.

“Goliath Troubleshooting Services has significantly cut down the amount of time I spend answering questions around performance issues related to Citrix, Cerner Millennium, and any applications delivered via Citrix. They were also able to find and fix issues before end users complain, reducing our overall support tickets.” 

Greg Beck
System Administrator, at CGH Medical Center

“We used Goliath Troubleshooting Services to help us resolve at least 50% of performance issues so we don’t have to escalate Cerner Millennium issues to Oracle.” 

Milton Johnson 
Senior Systems Administrator at Southwell/Tift Regional 

Intermountain Health
“Prior to Goliath Troubleshooting Services, we would call Cerner 9 out of 10 times when our end users had performance problems. Goliath enabled us to quickly identify root cause of performance issues and more often than not the issue has nothing to do with Cerner but is related to Citrix or end user behavior eliminating those calls altogether.”

Buzzy Mullahkhel 
Senior Director of Application Services at Intermountain Healthcare

Goliath Technologies is the only solution recommended by KLAS to improve EHR reliability and response time

Client Achievement stories blog post

Intermountain Health Improves EHR Reliability & System Response Times

Monitor and Troubleshoot end user experience
KLAS Report Gives Goliath an A+ Rating
Monitor and Troubleshoot end user experience
KLAS 2023 Provider Guidebook Recommends Goliath

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See How We’ve Helped Our Clients

Universal Health Services

Resolves a Patient Application Issue in Hours not Days or Weeks 

Client Story

Top 5 Non-Profit Health System

Reduces Logon Times for Epic Hyperspace by >50% for 37k Users

 

NorthBay Healthcare

Goliath Services Team Prevents Cerner & Citrix Performance Issues from Impacting Clinicians

 

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