KLAS A+ Rated EHR Observability Software

for Improving Speed & Reliability

Goliath provides IT and Clinical Executives with a common set of facts about clinician experience, so together they can improve the speed and reliability of EHR applications. Identify and prove:

Specific clinicians experiencing speed & reliability issues
The frequency and length of poor performance for clinicians
Root cause of issues so remediations can be justified and implemented

Performance isn’t a clinical problem to fix. But it is a problem that impacts clinical executives and now you can prove it with actionable data!

Goliath is a member of the KLAS Arch Collaborative, and partners with Oracle Cerner and Epic to provide exclusive data around clinician experience.

KLAS Arch Collaborative House of Success is built upon speed and reliability.

KLAS Arch Collaborative Reliability & Response Times

Intermountain Health Improves EHR Reliability & System Response Times

Monitor and Troubleshoot end user experience

KLAS Report Gives Goliath an A+ Rating

KLAS 2023 Provider Guidebook Recommends Goliath

See How We’ve Helped Our Clients

“With the help of Goliath Troubleshooting Services, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%.”

Ben Abramovitz
Senior Manager, Information Systems Architecture at Children’s National Hospital

“We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath Troubleshooting Services and within 3 hours the UHS internal IT team and Goliath were able to resolve the issue.”

Justin Monnig,
General Manager of Crossings Healthcare Solutions, a subsidiary of Universal Health Services, Inc.

“Goliath Troubleshooting Services has significantly cut down the amount of time I spend answering questions around performance issues related to Citrix, Cerner Millennium, and any applications delivered via Citrix. They were also able to find and fix issues before end users complain, reducing our overall support tickets.”

Greg Beck
System Administrator, at CGH Medical Center

“We used Goliath Troubleshooting Services to help us resolve at least 50% of performance issues so we don’t have to escalate Cerner Millennium issues to Oracle.”

Milton Johnson
Senior Systems Administrator at Southwell/Tift Regional

“Prior to Goliath Troubleshooting Services, we would call Cerner 9 out of 10 times when our end users had performance problems. Goliath enabled us to quickly identify root cause of performance issues and more often than not the issue has nothing to do with Cerner but is related to Citrix or end user behavior eliminating those calls altogether.”

Buzzy Mullahkhel
Senior Director of Application Services at Intermountain Healthcare