End User Experience Monitoring and Troubleshooting for Cerner
Goliath Technologies is purpose-built for Healthcare IT teams that use Cerner providing complete visibility into the Cerner user experience, from the end-user perspective
Resolving Clinician Experience Issues is Complicated
PERCEPTION:
Cerner is Responsible for All Performance Issues
The assumption people have regarding Cerner is that there is a direct connection between themselves, and the Cerner-hosted environment. Therefore, user issues should be owned and resolved by Cerner
Purpose-Built for Cerner Millennium
Goliath provides the only way to get real-time visibility into the user’s actual experience with Cerner – from the initial connection and application usage to log off. This industry only solution is available because of our unique partnership that enables a deployment architecture that gives you full end to end visibility into end-user experience.
Our solution is specifically designed for Cerner clients to see the end user experience from the end user’s perspective, quickly pinpoint root cause of slow logons, and determine root cause of user session slowness to improve clinician experience and satisfaction. Schedule time with our team today to see why hundreds of Cerner hospitals, Universal Health Services, and Children’s National Medical Center chose Goliath.
“Goliath Technologies’ end user experience monitoring gives us complete visibility into the end user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues.”
Case Study: Universal Health Services Improves Clinician Experience and Satisfaction
Our unique partnership with Cerner enables us to achieve an end-to-end view of the end-user experience because we deploy our technology in the Cerner Hosted Datacenter (RHO) and the on-premise environment. This is the only solution that offers visibility into the entirety of the clinician experience from the time they initiate a connection to Cerner through the use of the application.
Enabling Healthcare IT Professionals to:
- Dramatically reduce remediation time
- Ensure applications are available and reliable
- Document improved clinician satisfaction
- Isolate true root cause of performance issues
- Resolve issues before end users are impacted
- Resolve issues in real time with on-demand remediation actions
- Score user experience vs industry averages
“Goliath Performance Monitor sees all and is an essential monitoring and troubleshooting tool for a clinical Citrix environment, since Great Performance Matters.”
GET A FREE DEMO OF GOLIATH
Please fill out a couple of questions to ensure we deliver the best possible demo we can.
What to expect:
- An in-depth demonstration of Goliath customized to your team’s needs / goals
- An analysis of how Goliath can help your team improve your end user experience
- Dedicated time for discussion / questions around Goliath’s offerings
“We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”
Mike Nelson, Sr. VP, Strategic Services
Universal Health Services