Philadelphia, PA – November 02, 2011

Goliath Technologies announced today that they have taken a major step in filling a gap that exists between the requirements of XenDesktop administrators and the functionality available in user experience monitoring solutions. Most virtual desktop monitoring technologies provide valuable user-relevant service level metrics but lack the capability to quickly and easily monitor the physical and virtual environments that supports the virtual desktop infrastructure. This creates silos of visibility that make it difficult to determine the root-cause of performance problems which lengthens the time to remediation.

“You don’t have to spend much time with XenDesktop or XenApp customers to understand that, if performance issues arise in a Citrix XenDesktop deployment or evaluation, it is a major challenge to determine causality, remediate quickly and provide objective evidence and documentation that proves the genesis of the performance degradation.” said Thomas Charlton, Chairman of Goliath Technologies.  He continued, “the core issue is that current solutions are either focused only on user experience or, if they do have the capability to monitor the whole infrastructure, are so difficult to deploy and expensive that they are not a viable solution. MonitorIT is inexpensive, easy to deploy and offers one view of the entire environment.

“We have selected the PHD Virtual version of Monitor IT to monitor our customer deployments of XenDesktop” said Steve Harms of Pentasys Solutions. He continued, “we have thousands of Virtual Desktops under management and we can’t afford to hear of a problem from the customer and if we do then it needs to be resolved quickly.  The PHD Virtual Monitor Version of MonitorIT allowed us one single view of our customer’s environment so we could set thresholds for alerts and if they are triggered, quickly determine root cause and remediate promptly. Just as important we needed to be able to see these events as they took place across the infrastructure from the hosts to our network devices and storage, so if a network switch is down, my Citrix team is not getting blamed. Certainly, we also needed something that was easy to use and cost effective.”

MonitorIT captures metrics from the Desktop Delivery Controller, Licensing Server and Provisioning server and combines this data with other metrics from the virtual machines, hosts, networks, applications and physical servers to give one complete view of the underlying infrastructure that is not captured by user experience centric solutions. Monitoring the underlying infrastructure of Citrix XenDesktop to ensure it is available and running is a key capability without which SLAs could not be met for up time and availability. Furthermore, when those services and processes fail, MonitorIT will automatically restart them. Specifically, MonitorIT can deliver visibility into performance of the individual components of the Desktop Delivery Controller and monitor the Broker Service, AD Accout Service, Machine Creation Service, Hosting Unit Service, Central Configuration Service, and the Machine Personality Service.  In order to ensure Citrix XenDesktop’s Desktop Delivery Controller and Provisioning Server is available, it is important to be able to set thresholds to several key performance counters which can indicate potential failure. With MonitorIT, you can be notified when these thresholds are met for monitoring the number of brokered sessions, concurrent Database Connection, latency, and monitor the flow of data as VMs are corrected. From there, our easy to use reporting engine enables administrators to graph this information for long term analysis.

Citrix customers can begin using Monitor IT for less than $125.00.


Goliath Technologies is focused on systems management software for IT organizations that address the evolving challenges of managing physical, virtual and cloud infrastructures. These hybrid environments require solutions that are scalable, cost effective and easy to use. Many legacy technologies are difficult to deploy and expensive to maintain and, as a result, are not well suited for this new paradigm. Inexpensive or free technologies, though easy to deploy and use, lack enterprise functionality and scalability. Both are slow to add features that are required to support physical, virtual and cloud infrastructures. At Goliath, we provide products that fill this gap with the right combination of scalability and functionality at a reasonable cost that embrace the complexities of virtualization and cloud computing.  Headquartered in Philadelphia, PA, our software is used by customers worldwide including ADP, ING Direct, Mindshift, Thomson Reuters and Shell. Global customers join our online user community to share information, solve technical challenges and contribute to our ongoing product development initiatives. Learn more today at