End User Experience Monitoring and Troubleshooting for Cerner

Get complete visibility into the Cerner user experience, from the end user perspective  

Goliath provides the only way to get real-time visibility into the user’s actual experience with Cerner – from the initial connection and application usage to log off. This industry only solution is available because of our unique partnership that enables a deployment architecture that gives you full end to end visibility.

Our solution is specifically designed for Cerner clients to see the end user experience from the end user’s perspective, quickly pinpoint root cause of slow logons, and determine root cause of user session slowness to improve clinician experience and satisfaction. Schedule time with our team today to see why hundreds of Cerner hospitals, Universal Health Services, and Children’s National Medical Center chose Goliath.

“Goliath Technologies’ end user experience monitoring gives us complete visibility into the end user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues.”

Chris Timbers, CIO
at Northbay Healthcare

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See What You’ve Been Missing

Universal Health Services Improves Clinician Experience and Satisfaction

“Goliath Performance Monitor sees all and is an essential monitoring and troubleshooting tool for a clinical Citrix environment, since Great Performance Matters.”

Joe Alexander, Sr. Software Architect Universal Health Services

How We Do It

Our unique partnership with Cerner enables us to achieve an end-to-end view of the end-user experience because we deploy our technology in the Cerner Hosted Datacenter (RHO) and the on-premise environment. This is the only solution that offers visibility into the entirety of the clinician experience from the time they initiate a connection to Cerner through the use of the application.

Enabling IT Professionals to:

  • Reduce remediation time
  • Ensure applications are available and reliable
  • Document improved clinician satisfaction
  • Isolate true root cause of performance issues
  • Resolve issues before end users are impacted
  • Score user experience vs industry averages

Resolving Clinician Experience Issues is Complicated

PERCEPTION:

Cerner is Responsible for All Performance Issues

REALITY:

20 Different Vendors Can Impact Clinician Experience

    The assumption people have regarding Cerner is that there is a direct connection between themselves, and the Cerner hosted environment. Therefore, user issues should be owned and resolved by Cerner

      The reality is that there are over 20 vendors who own IT elements that must work in concert to deliver a good clinician experience. This is a complex issue that requires purpose-built software to resolve it.

        Resolving Clinician Experience Issues is Complicated

        PERCEPTION:

        Resolving Clinician Experience Issues is Complicated

        The assumption people have regarding Cerner is that there is a direct connection between themselves, and the Cerner hosted environment. Therefore, user issues should be owned and resolved by Cerner

          REALITY:

          20 Different Vendors Can Impact Clinician Experience

            The reality is that there are over 20 vendors who own IT elements that must work in concert to deliver a good clinician experience. This is a complex issue that requires purpose-built software to resolve it.

              Proof Positive

              These Leaders in Health IT all Chose Goliath

              “With the help of Goliath, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%.”

              Ben Abramovitz

              Senior Network Engineer at Children's National Hospital

              “Every morning I have my coffee and Goliath which sets the stage for my day because the software is proactively monitoring events, conditions, and failure points 24/7/365 that can cause end-user experience issues. Then, alerts me before users are impacted.”
              Aaron Hilton

              System Administrator, at Central Maine Healthcare

              “We selected Goliath Technologies because their end user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

              Mike Nelson

              SR. VP, Strategic Services, at Universal Health Services

              “Reports of performance issues from Rogers Behavioral Health have practically stopped because Goliath provides end user experience troubleshooting software that helps get to the ‘true root cause’ which is rarely due to Cerner applications themselves. Rogers has seen the greatest benefit for remote users, especially during the pandemic. This is great software that truly benefits Cerner’s clients for a cost that is really reasonable.”

              IT Department

              Rogers Behavioral Health

              “I use Goliath daily to quickly troubleshoot and resolve end user complaints around slow logons and poor performance with clinical applications delivered via Citrix. What had previously taken me hours to hunt down root cause, now takes me minutes with Goliath”

              Greg Beck

              System Administrator, at CGH Medical Center