An Industry First, Industry Only IT Monitoring Solution for Cerner Clients

Get complete visibility into the end user experience, from the end user perspective  

Goliath provides the only way to get real-time visibility into the user’s actual experience with Cerner – from the initial connection and application usage to log off. This industry only solution is available because of our unique partnership that enables a deployment architecture that gives you full end to end visibility.

Our solution is specifically designed for Cerner clients to see the end user experience from the end user’s perspective, quickly pinpoint root cause of slow logons, and determine root cause of user session slowness to improve clinician experience and satisfaction. Schedule time with our team today to see why hundreds of Cerner hospitals, Universal Health Services, and Children’s National Medical Center chose Goliath.

“With the help of Goliath, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%”

Ben Abramovitz, Senior Network Engineer
at Children’s National Medical Center

See What You’ve Been Missing

Purpose Built for Cerner

Goliath’s unique partnership with Cerner enables us to achieve an end-to-end view of the end-user experience from the Cerner RHO datacenter to the on-premise environment and all the way to the clinician’s endpoint, both in real-time and historically. This is the only solution that has visibility into the entirety of the end-user experience.
Goliath Deployment Architecture

With Goliath, IT Professionals Can Now:

 

  • Have an end-to-end view of Cerner, end-user experience, and VMware Horizon/Citrix metrics in one screen 
  • Collaborate with Cerner with actionable intelligence for data-driven conversations 
  • Proactively monitor to detect and resolve issues before end users are impacted 
  • Isolate root cause and troubleshoot performance issues reducing remediation time 
  • Prevent issues with historical reporting for trending and analysis 

 

  • Have an end-to-end view of Cerner, end-user experience, and VMware Horizon/Citrix metrics in one screen 
  • Collaborate with Cerner with actionable intelligence for data-driven conversations 
  • Proactively monitor to detect and resolve issues before end users are impacted 
  • Isolate root cause and troubleshoot performance issues reducing remediation time 
  • Prevent issues with historical reporting for trending and analysis 

Universal Health Services Improves Clinician Experience and Satisfaction

“Goliath Performance Monitor sees all and is an essential monitoring and troubleshooting tool for a clinical Citrix environment, since Great Performance Matters.”

Joe Alexander, Sr. Software Architect Universal Health Services

Resolving Clinician Experience Issues is Complicated

PERCEPTION:

Cerner Owns All Clinician Complaints

REALITY:

20 Different Vendors Can Impact Clinician Experience

    The assumption people have regarding Cerner is that there is a direct connection between themselves, and the Cerner hosted environment. Therefore, user issues should be owned and resolved by Cerner

      The reality is that there are over 20 vendors who own IT elements that must work in concert to deliver a good clinician experience. This is a complex issue that requires purpose-built software to resolve it.

        Why Is It Difficult To Troubleshoot Clinician Experience Issues?

        PERCEPTION:

        Cerner Owns All Clinician Complaints

        The assumption people have regarding Cerner is that there is a direct connection between themselves, and the Cerner hosted environment. Therefore, user issues should be owned and resolved by Cerner

          REALITY:

          20 Different Vendors Can Impact Clinician Experience

            The reality is that there are over 20 vendors who own IT elements that must work in concert to deliver a good clinician experience. This is a complex issue that requires purpose-built software to resolve it.

              Schedule Your Demo Today

              Proof Positive

              These Leaders in Health IT all Chose Goliath

              “We selected Goliath Technologies because their end user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

              Mike Nelson

              SR. VP, Strategic Services, at Universal Health Services

              With the help of Goliath, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%

              Ben Abramovitz

              Senior Network Engineer at Children's National Hospital

              “Goliath Technologies’ end user experience monitoring gives us complete visibility into the end user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues.”

              Chris Timbers

              CIO, at Northbay Healthcare

              “Every morning I have my coffee and Goliath which sets the stage for my day because the software is proactively monitoring events, conditions, and failure points 24/7/365 that can cause end-user experience issues. Then, alerts me before users are impacted.”
              Aaron Hilton

              System Administrator, at Central Maine Healthcare

              “Reports of performance issues from Rogers Behavioral Health have practically stopped because Goliath provides end user experience troubleshooting software that helps get to the “true root cause” which is rarely due to Cerner applications themselves. Rogers has seen the greatest benefit for remote users, especially during the pandemic. This is great software that truly benefits Cerner’s clients for a cost that is really reasonable.”

              IT Department

              Rogers Behavioral Health

              “I use Goliath daily to quickly troubleshoot and resolve end user complaints around slow logons and poor performance with clinical applications delivered via Citrix. What had previously taken me hours to hunt down root cause, now takes me minutes with Goliath”

              Greg Beck

              System Administrator, at CGH Medical Center