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End User Experience Monitoring and Troubleshooting for Cerner

Goliath Technologies is purpose-built for Healthcare IT teams that use Cerner providing complete visibility into the Cerner user experience, from the end-user perspective

End User Experience Cerner

Resolving Clinician Experience Issues is Complicated

PERCEPTION:

Cerner is Responsible for All Performance Issues

The assumption people have regarding Cerner is that there is a direct connection between themselves, and the Cerner-hosted environment. Therefore, user issues should be owned and resolved by Cerner

REALITY:

20 Different Vendors Can Impact Clinician Experience

The reality is there are over 20 vendors who own IT elements that must work in concert to deliver an exceptional clinician experience. This complexity requires purpose-built software to resolve end-user experience issues.

Purpose-Built for Cerner Millennium

Goliath provides the only way to get real-time visibility into the user’s actual experience with Cerner – from the initial connection and application usage to log off. This industry only solution is available because of our unique partnership that enables a deployment architecture that gives you full end to end visibility into end-user experience.

Our solution is specifically designed for Cerner clients to see the end user experience from the end user’s perspective, quickly pinpoint root cause of slow logons, and determine root cause of user session slowness to improve clinician experience and satisfaction. Schedule time with our team today to see why hundreds of Cerner hospitals, Universal Health Services, and Children’s National Medical Center chose Goliath.

“Goliath Technologies’ end user experience monitoring gives us complete visibility into the end user experience from the time they logon to Cerner through their use of the application, in real-time, so we stay ahead of performance issues.”

Chris Timbers

CIO, Northbay Healthcare

Cerner monitoring and troubleshooting platform

“With the help of Goliath, we have reduced VDI logon times by 65% and Citrix/VDI tickets by 71%.”

Ben Abramovitz
Senior Network Engineer at Children’s National Hospital

“We selected Goliath Technologies because their end user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

Mike Nelson
SR. VP, Strategic Services, at Universal Health Services

“Reports of performance issues from Rogers Behavioral Health have practically stopped because Goliath provides end user experience troubleshooting software that helps get to the ‘true root cause’ which is rarely due to Cerner applications themselves. Rogers has seen the greatest benefit for remote users, especially during the pandemic. This is great software that truly benefits Cerner’s clients for a cost that is really reasonable.”

IT Department
Rogers Behavioral Health

“Every morning I have my coffee and Goliath which sets the stage for my day because the software is proactively monitoring events, conditions, and failure points 24/7/365 that can cause end-user experience issues. Then, alerts me before users are impacted.”

Aaron Hilton
System Administrator, at Central Maine Healthcare

“I use Goliath daily to quickly troubleshoot and resolve end user complaints around slow logons and poor performance with clinical applications delivered via Citrix. What had previously taken me hours to hunt down root cause, now takes me minutes with Goliath”

Greg Beck
System Administrator, at CGH Medical Center

Case Study: Universal Health Services Improves Clinician Experience and Satisfaction

Our unique partnership with Cerner enables us to achieve an end-to-end view of the end-user experience because we deploy our technology in the Cerner Hosted Datacenter (RHO) and the on-premise environment. This is the only solution that offers visibility into the entirety of the clinician experience from the time they initiate a connection to Cerner through the use of the application.

Enabling Healthcare IT Professionals to:

  • Dramatically reduce remediation time
  • Ensure applications are available and reliable
  • Document improved clinician satisfaction
  • Isolate true root cause of performance issues
  • Resolve issues before end users are impacted
  • Score user experience vs industry averages

“Goliath Performance Monitor sees all and is an essential monitoring and troubleshooting tool for a clinical Citrix environment, since Great Performance Matters.”

Joe Alexander

Sr. Software Architect, Universal Health Services

GET A FREE DEMO OF GOLIATH

Please fill out a couple of questions to ensure we deliver the best possible demo we can.

 

What to expect:

  • An in-depth demonstration of Goliath customized to your team’s needs / goals
  • An analysis of how Goliath can help your team improve your end user experience
  • Dedicated time for discussion / questions around Goliath’s offerings

“We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

Mike Nelson, Sr. VP, Strategic Services

Universal Health Services