Epic Hyperspace/Hyperdrive Monitoring and Troubleshooting

Goliath Performance Monitor’s Epic Hyperspace/Hyperdrive Module enables Healthcare IT to proactively prevent clinician experience issues and ensure access to patient critical applications. 

  • End finger pointing between Epic and Citrix 
  • Anticipate Epic issues before clinicians are impacted 
  • Improve troubleshooting and reduce MTTR for clinicians 
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    Used by leading Healthcare organizations:

    Epic Client Logos

    Purpose-Built Module for Epic

    Our Epic Hyperspace Module provides a unified view combining performance metrics for Epic System Pulse, end-user experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This purpose-built technology integrates these three data sources to help Healthcare IT proactively anticipate, troubleshoot, and prevent end-user clinician issues.

    Enables Health IT to:

    • Dramatically reduce remediation time
    • Ensure applications are available and reliable
    • Document improved clinician satisfaction
    • Isolate true root cause of performance issues
    • Resolve issues before end users are impacted
    • Score user experience vs industry averages
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    Embedded Intelligence & Automation Solves for Health IT Resource Constraints

    Goliath’s embedded intelligence tells you what to monitor and how. You don’t have to be a VDI, Citrix, or Epic Hyperspace expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues even in the most complex environments.

    Goliath for Epic Hyperspace will automatically:

    • Discover and deploy to your IT infrastructure
    • Draw a dependency map of your infrastructure
    • Proactively monitor over 250 events, conditions, and failure points
    • Provide intelligent alerts on events, conditions, and failures
    • Provide options for on-demand remediation of issues
    • Run reports and analytics to objectively document clinician experience

    Troubleshooting Clinician and Healthcare Worker Experience

    Goliath Performance Monitor for Epic Hyperspace provides broad and deep visibility that allows you to troubleshoot Epic and Citrix end-user experience issues with the most comprehensive end-user experience data available.
    Historically Health IT had to look at individual IT elements and infer if clinician experience was acceptable. Now there is a new paradigm with Goliath where you look at the users experience from their perspective and then identify which IT element is impacting user experience.
    Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users.

    Laptop computer showing a Goliath Technologies data dashboard
    Epic End User Experience Scorecard

    Advanced Reporting and Analytics Module

    Goliath provides the metrics, details, and visualization required to understand Clinician experience with Epic Hyperspace from their perspective. Our industry-only End User Experience and Logon Duration Scorecards provide IT professionals aggregated and individual user logon performance scores and objectively compare to industry best practices. No need to rely on surveys and hearsay.

    Self-Healing & Remediation

    Though Goliath for Epic Hyperspace has embedded intelligence and automation, you remain in control as the administrator. You can configure proactive remediation actions triggered by specific faults, events, and conditions to execute automatically when parameters are exceeded. Whether it is restarting a service, running a PowerShell script, or even rebooting a server, these proactive “self-healing” capabilities can dramatically decrease time to resolution without waiting for human intervention.  

    Alternatively, you can enact these remediation actions on-demand to resolve issues in real time. Routine issues like session slowness and failed logons can now be resolved by help desk staff as soon as end-user experience issues are reported with just a few clicks.  

    Epic Showroom
    “With Goliath’s module for Epic System Pulse Integration, it is easy to diagnose problems both proactively and in an expedited fashion ensuring business functionality, uptime, and proactive problem solving.” 


    Theresa Miller

    Citrix CTP & Epic Client Systems Administrator

    “A call comes in and someone says their Google Chromebook isn’t working because the application is slow. We logon to Goliath’s End-User Experience Management software and we can see the Citrix session of the user reporting the issue in real-time. I search for their name and in literally one click I can see anything that might be causing the performance degradation including user behavior, Citrix delivery infrastructure, server layer, end user network connection, and even peripheral devices like printers or USB drives.”

    Scott Urofsky – CTO, Systems Solutions Inc.

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    Trusted by:

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    Please fill out a couple of questions to ensure we deliver the best possible demo we can.


    What to expect:

    • An in-depth demonstration of Goliath customized to your team’s needs / goals
    • An analysis of how Goliath can help your team improve your end user experience
    • Dedicated time for discussion / questions around Goliath’s offerings

    “We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

    Mike Nelson, Sr. VP, Strategic Services

    Universal Health Services