Epic Hyperspace Monitoring and Troubleshooting
Proactively Prevent Clinician Issues & Ensure Access to Epic Hyperspace
Goliath Performance Monitor’s Epic Hyperspace Module Enables Healthcare IT to proactively prevent end-user clinician issues and ensure access to patient critical applications.
Our Epic Hyperspace Module provides a unified view combining performance metrics for Epic System Pulse, end-user experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This purpose-built technology integrates these three data sources to help Healthcare IT proactively anticipate, troubleshoot, and prevent end-user clinician issues.
Goliath Purpose-Built Module for Epic Enables Health IT to:
- Reduce remediation time
- Ensure applications are available and reliable
- Document improved clinician satisfaction
- Isolate true root cause of performance issues
- Resolve issues before end users are impacted
- Score user experience vs industry averages
Discover the value of Goliath in a hosted Epic environment
Embedded Intelligence & Automation Solves for Health IT Resource Constraints:
Goliath for Epic Hyperspace will automatically:
- Discover and deploy to your IT Infrastructure
- Draw a dependency map of your infrastructure (image A)
- Proactively Monitor over 250 events, conditions, and failure points
- Provide intelligent alerts on events, conditions, and failures
- Provide options for on-demand remediation of issues.
- Run reports and analytics to objectively Document Clinician Experience
Automated Citrix Discovery and Dependency Map
This embedded intelligence tells you what to monitor and how. You don’t have to be a VDI, Citrix or Epic Hyperspace expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex environments.
“With Goliath’s software in place, we didn’t have to hire more staff to manage our environment, it was like we added a whole team with a single tool.”
– Brian Diamond
Citrix PTEC Member
Citrix Certified Networking expert
CEO of Lanstatus, a Citrix Platinum Reseller
Advanced Reporting and Analytics Module
Goliath provides the metrics, details, and visualization required to understand Clinician experience with Epic Hyperspace from their perspective. Our industry-only End User Experience and Logon Duration Scorecards provide IT professionals aggregated and individual user logon performance scores and objectively compare to industry best practices. No need to rely on surveys and hearsay.
Citrix End User Experience Scorecard
Citrix Logon Duration Scorecard
Troubleshooting Clinician and Healthcare Worker Experience
Goliath Performance Monitor for Epic Hyperspace provides broad and deep visibility that allows you to troubleshoot Epic and Citrix end-user experience issues with the most comprehensive end-user experience data available.
End-to-end visibility of the end-user experience from the clinician’s perspective
Historically Health IT had to look at individual IT elements and infer if clinician experience was acceptable. Now there is a new paradigm with Goliath where you look at the users experience from their perspective and then identify which IT element is impacting user experience.
Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end-users.
Self-Healing / Remediation
Though Goliath for Epic Hyperspace has imbedded intelligence and automation, you remain in control as the administrator. You can configure self-healing and advanced remediation options that act quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.
These actions are triggered by specific faults, events, and conditions and execute automatically when parameters are met to address the issue. Whether it is restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.