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Epic Hyperspace Monitoring and Troubleshooting

Goliath Performance Monitor’s Epic Hyperspace Module Enables Healthcare IT to proactively prevent clinician experience issues and ensure access to patient critical applications.

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Used by leading Healthcare organizations:

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Purpose-Built Module for Epic

Our Epic Hyperspace Module provides a unified view combining performance metrics for Epic System Pulse, end-user experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This purpose-built technology integrates these three data sources to help Healthcare IT proactively anticipate, troubleshoot, and prevent end-user clinician issues.

Enables Health IT to:

  • Reduce remediation time
  • Ensure applications are available and reliable
  • Document improved clinician satisfaction
  • Isolate true root cause of performance issues
  • Resolve issues before end users are impacted
  • Score user experience vs industry averages
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Embedded Intelligence & Automation Solves for Health IT Resource Constraints

Goliath’s embedded intelligence tells you what to monitor and how. You don’t have to be a VDI, Citrix, or Epic Hyperspace expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues even in the most complex environments.

Goliath for Epic Hyperspace will automatically:

  • Discover and deploy to your IT infrastructure
  • Draw a dependency map of your infrastructure
  • Proactively monitor over 250 events, conditions, and failure points
  • Provide intelligent alerts on events, conditions, and failures
  • Provide options for on-demand remediation of issues
  • Run reports and analytics to objectively document clinician experience

Troubleshooting Clinician and Healthcare Worker Experience

Goliath Performance Monitor for Epic Hyperspace provides broad and deep visibility that allows you to troubleshoot Epic and Citrix end-user experience issues with the most comprehensive end-user experience data available.
Historically Health IT had to look at individual IT elements and infer if clinician experience was acceptable. Now there is a new paradigm with Goliath where you look at the users experience from their perspective and then identify which IT element is impacting user experience.
Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users.

Laptop computer showing a Goliath Technologies data dashboard
Laptop computer showing Goliath Technologies' software

Advanced Reporting and Analytics Module

Goliath provides the metrics, details, and visualization required to understand Clinician experience with Epic Hyperspace from their perspective. Our industry-only End User Experience and Logon Duration Scorecards provide IT professionals aggregated and individual user logon performance scores and objectively compare to industry best practices. No need to rely on surveys and hearsay.

Self-Healing & Remediation

Though Goliath for Epic Hyperspace has embedded intelligence and automation, you remain in control as the administrator. You can configure self-healing and advanced remediation options that act quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.
These actions are triggered by specific faults, events, and conditions and execute automatically when parameters are met to address the issue. Whether it is restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.

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“With Goliath’s module for Epic System Pulse Integration, it is easy to diagnose problems both proactively and in an expedited fashion ensuring business functionality, uptime, and proactive problem solving.” 

READ FULL BLOG

Theresa Miller

Citrix CTP & Epic Client Systems Administrator

“A call comes in and someone says their Google Chromebook isn’t working because the application is slow. We logon to Goliath’s End-User Experience Management software and we can see the Citrix session of the user reporting the issue in real-time. I search for their name and in literally one click I can see anything that might be causing the performance degradation including user behavior, Citrix delivery infrastructure, server layer, end user network connection, and even peripheral devices like printers or USB drives.”

Scott Urofsky – CTO, Systems Solutions Inc.

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What to expect:

  • An in-depth demonstration of Goliath customized to your team’s needs / goals
  • An analysis of how Goliath can help your team improve your end user experience
  • Dedicated time for discussion / questions around Goliath’s offerings

“We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”

Mike Nelson, Sr. VP, Strategic Services

Universal Health Services