Epic System Pulse Performance Monitoring & Troubleshooting

If clinicians cannot seamlessly access EHR applications like Epic, it directly impacts patient care. Our purpose-built software enables healthcare IT to proactively prevent user experience issues and ensure access to patient critical applications.

Goliath Performance Monitor’s module for hospitals using Epic provides a unified view combining performance metrics for Epic System Pulse, End User Experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This IT operations software has purpose-built technology that integrates these three data sources to help Healthcare IT proactively anticipate, troubleshoot and prevent end user experience issues.

Many factors external to Epic’s core systems can affect application access, user logon speed, and slowness while using the applications. These areas are key to the end user experience and are often root causes of end user frustration and support requests. Goliath provides the broad visibility and detailed metrics that enable system administrators to easily isolate root cause anywhere in this complex environment. Additionally, the software’s embedded intelligence and automation proactively monitors events, conditions and thresholds that precede end user experience issues and resolve them before users are impacted. This combination of a proactive solution with broad and deep visibility alleviates frustration for end users and system administrators alike. Goliath’s performance monitoring and troubleshooting software with a purpose-built module for Epic is an approved application available in the Epic App Orchard.

* Click above for a screenshot tour of Goliath Performance Monitor for Epic

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Troubleshooting End User Experience

Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot Epic and Citrix end user experience issues with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users. Our tools troubleshoot end user issues in many areas, but we find 95% of issues are found in three areas: session initiation, logon duration, and session performance. Goliath is built to proactively anticipate, troubleshoot and prevent the issues. This real-time end user experience monitor for hospitals using Epic will allow you to see all 33 stages of logon process, all HDX channels and individual session performance metrics. Armed with this data you can troubleshoot & resolve issues such as:

  • Session Slowness

  • Printing & Profile Issues

  • Session Hangs

  • Slow Logons

  • Application Latency & Crashes

  • Random but Persistent Performance Issues

    Monitoring: End to End Visibility

    With Goliath Performance Monitor you the get a complete, proactive, end-to-end visibility into Epic System Pulse performance, the underlying Citrix or VMware Horizon delivery infrastructure, including specific details on the end user, combined into one powerful application. This allows you to quickly pinpoint true root cause for troubleshooting and resolution from an integrated view of the entire virtualized delivery infrastructure – not just one element of it.

    Embedded Intelligence & Automation

    Goliath IT Operations software includes Embedded Intelligence and Automation that, out of the box, will automatically:

    • Deploy to your IT Infrastructure
    • Monitor over 250 key failure points
    • Provide intelligent alerts on events, conditions and failures
    • Provide options for on-demand remediation of issues.

    This embedded intelligence tells you what to monitor and how. You don’t have to be a VDI expert to to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex environments. Goliath Performance Monitor has the Virtualization expert included!

    Advanced Reporting and Analytics Module

    Goliath provides the metrics, details and visualization required to understand both Epic System Pulse performance and the surrounding delivery infrastructure. Goliath Performance Monitor includes more than 66 out-of-the-box reports to proactively anticipate, troubleshoot, resolve, and prevent Epic end user experience or Citrix and VMware Horizon performance issues. Customers use these reports to:

    • Identify and troubleshoot end user experience issues
    • Provide objective evidence of root cause to prevent future issues 

    • Share data with management or partners to inform business decisions

    As individual customer requirements for presentation, analytics, and data correlation may vary greatly, Goliath is adding support for Microsoft PowerBI and Tableau to enable our customers to generate reports and dashboards with all of the flexibility enabled by these platforms.

    Self-Healing / Remediation

    In addition to the out-of-the box monitoring rules, Goliath empowers users with self-healing and advanced remediation options that take action quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.

    These actions are triggered by specific faults, events and conditions and execute automatically when these conditions are met to address the issue. Whether it be restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.

      Monitor Epic Hyperspace Application Performance

      Quickly test the response time of working within Epic Hyperspace just as your end users would.  See how long it takes under load for your users to access and perform tasks like logging in, navigating to specific forms, creating and editing a patient record, updating billing insurance does, processing insurance claims through a 3rd party, and much more.

      Goliath's Application Performance Monitoring for Cerner