MEDITECH Monitoring & Troubleshooting
Need to troubleshoot & find root cause of MEDITECH and Citrix performance issues to improve end user experience from logon initiation to session launch? The Goliath Performance Monitor for MEDITECH allows you to proactively troubleshoot and fix the root cause of performance issues between MEDITECH and Citrix XenApp/XenDesktop before physicians & healthcare workers are affected.
The Goliath Performance Monitoring Module for MEDITECH is built with input from Healthcare IT teams who deployed Magic, Client Server and MEDITECH 6.x in their Citrix environment in order to proactively troubleshoot and fix end user experience issues that affect physicians and healthcare workers.
Troubleshooting End User Experience
Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot end user experience issues with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users. Our tools troubleshoot end user issues in many areas, but we find 95% of issues are found in three areas: session initiation, logon duration, and session performance. Goliath is built to proactively anticipate, troubleshoot and prevent the issues. This real-time end user experience monitor for hospitals using MEDITECH will allow you to see all 33 stages of logon process, all HDX channels and individual session performance metrics. Armed with this data you can troubleshoot & resolve issues such as:
Printing & Profile Issues
Application Latency & Crashes
Random but Persistent Performance Issues
Monitoring: End to End Visibility
With Goliath Performance Monitor you get complete, proactive, end-to-end visibility into the underlying Citrix or VMware Horizon delivery infrastructure, including specific details on the end user, not available to native tools. This allows you to quickly pinpoint true root cause for troubleshooting and resolution from an integrated view of the entire virtualized delivery infrastructure – not just one element of it.
Embedded Intelligence & Automation
Embedded Intelligence and Automation: Goliath IT Operations software includes Embedded Intelligence and Automation that, out of the box, will automatically:
- Deploy to your IT Infrastructure
- Monitor over 250 key failure points
- Provide intelligent alerts on events, conditions and failures
- Provide options for on-demand remediation of issues.
This embedded intelligence tells you what to monitor and how. You don’t have to be a VDI expert to to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex environments. Goliath Performance Monitor has the Virtualization expert included!
Advanced Reporting and Analytics Module
Goliath provides the metrics, details and visualization required to understand the performance and surrounding delivery infrastructure. Goliath Performance Monitor includes more than 66 out-of-the-box reports to proactively anticipate, troubleshoot, resolve, and prevent MEDITECH end user experience or Citrix and VMware Horizon performance issues. Customers use these reports to:
Identify and troubleshoot end user experience issues
Provide objective evidence of root cause to prevent future issues
Share data with management or partners to inform business decisions
As individual customer requirements for presentation, analytics, and data correlation may vary greatly, Goliath is adding support for Microsoft PowerBI and Tableau to enable our customers to generate reports and dashboards with all of the flexibility enabled by these platforms.
Self-Healing / Remediation
In addition to the out-of-the box monitoring rules, Goliath empowers users with self-healing and advanced remediation options that take action quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.
These actions are triggered by specific faults, events and conditions and execute automatically when these conditions are met to address the issue. Whether it be restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.
Monitor MEDITECH Application Performance
Quickly test the response time of working within MEDITECH just as your end users would. See how long it takes under load for your users to access and perform tasks like logging in, navigating to specific forms, creating and editing a patient record, updating billing insurance does, processing insurance claims through a 3rd party, and much more.
Continue Your Research on How to Isolate and Prove Root Cause of End User Experience Issues