Improve Epic Hyperdrive EHR Speed, Reliability, and Clinician Experience
Armed with objective data on performance, location, frequency, and probable root cause, clinical and IT executives can work together to improve clinician EHR experience and corresponding patient care.
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Improving Clinician EHR Experience Starts with Understanding Clinician EHR Experience
Through industry-exclusive Epic integration, Goliath enables health systems to quantify and measure the lived Epic Hyperdrive experience of clinicians at scale. Organizations can identify which clinicians are affected by performance issues, how often problems occur, and the root causes driving poor experiences, so rapid remediation can occur.
Armed with objective data rather than assumptions, clinical and IT leaders can prioritize resources, make data-driven investments, execute targeted improvements, and measure the outcomes of those initiatives over time.
Peer Results for Epic
Learn how peer health systems are using objective clinician EHR experience data to improve satisfaction, accelerate troubleshooting, and guide operational decisions.
An acute care health system with 9,500 employees reduced Epic Hyperdrive logon times by 50% within two weeks using empirical data to identify root causes and implement remediation.
How the second-largest nonprofit health system in the US used objective data on 100% of clinicians to identify the true size of Epic Hyperdrive performance problems, isolate root cause, and build a remediation plan without relying on surveys or self-reporting.
A large health system with over 2000 sites of care addressed clinician complaints about Epic Hyperdrive speed and reliability by using empirical data to gain a comprehensive view of clinician experience, identifying impacted individuals, the frequency and duration of issues, and root causes for faster remediation.
“Goliath provides the level of clinician experience details in 48 hours that would otherwise take nine months of IT and Informatics rounding with clinicians to understand.”
“Understanding clinician experience on Epic is huge for us. We use Goliath to proactively look for individuals that are having a poor experience and work to resolve issues before they raise the issue. Now we are chasing speed & reliability problems rather than waiting on them.”