Goliath is ‘A’ Rated by KLAS
Healthcare IT Case Studies
Learn how peer health systems are using objective clinician EHR experience data to improve satisfaction, accelerate troubleshooting, and guide operational decisions.
Peer Results for Epic Hyperdrive
An acute care health system with 9,500 employees reduced Epic Hyperdrive logon times by 50% within two weeks using empirical data to identify root causes and implement remediation.
How the second-largest nonprofit health system in the US used objective data on 100% of clinicians to identify the true size of Epic Hyperdrive performance problems, isolate root cause, and build a remediation plan without relying on surveys or self-reporting.
A large health system with over 2000 sites of care addressed clinician complaints about Epic Hyperdrive speed and reliability by using empirical data to gain a comprehensive view of clinician experience, identifying impacted individuals, the frequency and duration of issues, and root causes for faster remediation.
Peer Results for Oracle EHR
“What mattered was that none of our remediation actions were shots in the dark. We were not just upgrading infrastructure and hoping something improved. Each action was targeted and justified by the data. That is an important distinction, because IT budgets are finite and you cannot afford to make blanket investments hoping you hit the right issue.” – Dieter Sumerauer, MD
Assoc CHIO, Rady Children’s Health
A large health system in the Western United States, managing over 28 hospitals and 300 clinics, faced persistent concerns regarding the speed and reliability of Oracle Health EHR, leading to a data-driven initiative to improve clinician experience and corresponding patient care.
“Goliath great observability by giving us objective measurement of clinician satisfaction with Oracle EHR and the analytics to foster a productive, data-driven dialogue between our IT staff and Oracle to resolve issues.” – Jamey Pennington
VP & CIO, Southwell Health
When Oracle EHR performance complaints surface, objective telemetry consistently reveals that the true bottleneck is on the client side 80% of the time, not the Oracle-hosted application.
“Now, without being physically present, I can understand what clinicians are experiencing as if I were at the elbow with 100% of my clinicians whenever I need the data.” – CMIO
“Goliath provides the level of clinician experience details in 48-hours that would otherwise take nine months of IT and Informatics rounding with clinicians to understand.”– Brian Patty,
MD Former CMIO, Rush Medical Center