Canadian Companies’ Top Choice for End User Experience Monitoring & Troubleshooting
Goliath Performance Monitor enables IT to anticipate, troubleshoot, and document end-user experience issues.
We partner with some of Canada’s largest organizations in healthcare, finance, education, and enterprise:
- Bell Canada
- Hamilton Health Services
- University of Alberta
- Wajax
- Canadian Tire Financial Servies
Our Canadian Clients
Our monitoring and troubleshooting solution provides a unified view combining performance metrics for end-user experience and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This purpose-built technology integrates these data sources to help IT proactively anticipate, troubleshoot, and document end-user experience issues.
Enables IT to:
- Dramatically reduce remediation time
- Ensure applications are available and reliable
- Document the status of end-user experience
- Isolate true root cause of performance issues
- Resolve issues before end users are impacted
- Score user experience vs industry averages
Embedded Intelligence & Automation Solves for IT Resource Constraints
Goliath’s embedded intelligence tells you what to monitor and how. You don’t have to be a VDI or Citrix expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues even in the most complex environments.
Goliath will automatically:
- Discover and deploy to your IT infrastructure
- Draw a dependency map of your infrastructure
- Proactively monitor over 250 events, conditions, and failure points
- Provide intelligent alerts on events, conditions, and failures
- Provide options for on-demand remediation of issues
- Run reports and analytics to objectively document clinician experience
Troubleshooting End-User Experience Issues
Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot Citrix/VMware end-user experience issues with the most comprehensive end-user experience data available.
Historically IT had to look at individual IT elements and infer if user experience was acceptable. Now there is a new paradigm with Goliath where you look at the users experience from their perspective and then identify which IT element is impacting user experience.
Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users.
Advanced Reporting and Analytics Module
Goliath provides the metrics, details, and visualization required to understand end-user experience from their perspective. Our industry-only End User Experience and Logon Duration Scorecards provide IT professionals aggregated and individual user logon performance scores and objectively compare to industry best practices. No need to rely on surveys and hearsay.
Self-Healing & Remediation
Though Goliath has embedded intelligence and automation, you remain in control as the administrator. You can configure self-healing and advanced remediation options that act quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.
These actions are triggered by specific faults, events, and conditions and execute automatically when parameters are met to address the issue. Whether it is restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.
Scott Urofsky – CTO, Systems Solutions Inc.
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What to expect:
- An in-depth demonstration of Goliath customized to your team’s needs / goals
- An analysis of how Goliath can help your team improve your end user experience
- Dedicated time for discussion / questions around Goliath’s offerings
“We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”
Mike Nelson, Sr. VP, Strategic Services
Universal Health Services
