Goliath’s speed to diagnose end user performance issues improves clinicians’ access to critical applications and patient care
Philadelphia, PA – June 9, 2020 – Goliath Technologies, a leader in end user experience monitoring and troubleshooting software, announced today that it was selected by Maimonides Medical Center to anticipate, troubleshoot, and document Maimonides’ medical staff experience across their Citrix environment.
Maimonides Medical Center is a non-profit hospital located in Brooklyn, N.Y. When COVID-19 hit, many on their team were instructed to work from home. With an increase in remote workers and pressures around patient care, the IT team needed a solution to more effectively monitor and troubleshoot their Citrix infrastructure that delivers medical staff access to clinical and other applications.
Vitaly Petrovsky, Manager of Enterprise Applications at Maimonides Medical Center, shared, “Citrix gets a bad reputation as being blamed for everything, but the underlying issue rarely has anything to do with Citrix.” When many on Maimonides’ medical staff started working from home, Petrovsky recognized the number of “Citrix is Slow” complaints were going to increase. He needed a tool that the Support Team could use to prevent calls being falsely escalated to his 3rd line Engineers. “Goliath provides end-to-end visibility across the entire Citrix delivery infrastructure and enables us to isolate the root cause of performance issues and resolve quickly – regardless of where users are located,” shared Petrovsky.
Additionally, Petrovsky shared that they needed a solution that would proactively anticipate issues and alert the team before end users logged in to start their day. Goliath Technologies’ threshold-based alerting proactively looks for potential events, conditions, and failure points that could negatively impact performance and automatically alert the team if issues are discovered. All Goliath reports offer historical views into trends over time. This means that should someone’s performance start dropping over time, a manager could look into their activity history and see if there is any correlation around performance and time spent actively working.
