Goliath and 1E Join Forces to Revolutionize
Clinician EHR Experience by combining IT
Observability and DEX in New Industry-Only
Health IT Solution

Together, Goliath and 1E improve the speed and reliability of Electronic Health Records (EHR)
applications, empowering health IT professionals to ensure seamless access to vital patient data
and protecting the patient-physician relationship.

Philadelphia, PA – October 15, 2024 – Goliath Technologies and 1E are excited to announce a groundbreaking partnership that will transform clinician experience with an industry-only health IT offering. Healthcare applications are still primarily accessed using desktop virtualization solutions like Citrix and/or Omnissa Horizon (formerly VMware). Every user connects to the EHR application via an endpoint device. A complete IT Observability solution incorporates the endpoint device, the IT delivery infrastructure (including VDI platforms), the EHR application, and clinician experience. Together, Goliath and 1E bring to health IT the only Observability and DEX solution that can deliver this. Now, health IT professionals can easily identify and troubleshoot specific clinicians experiencing EHR speed and reliability issues, track the frequency and length of poor performance, and pinpoint the root cause of these issues, allowing for targeted and rapid remediation.

“IT Observability and DEX vendors are all attempting to solve the same issues around improving user experience, and for health IT, no one has had a complete solution until now”, said Thomas Charlton, CEO of Goliath Technologies. “It is not unusual for a health system to have 150+ incident response troubleshooting calls opened per year each involving 20-30 individuals across multiple teams. Now those teams have an industry-only offering that combines AI-enhanced contextual data, industry-leading automated remediation, and exclusive integrations with the top EHR application vendors, so health IT professionals can isolate root cause and remediate more quickly with fewer people. This translates into a better clinician experience and ultimately enhances patient care.”

Strategic partnerships and integrated modules with the top EHR application vendors set this offering apart. For Oracle Health/Cerner health systems, IT professionals now have exclusive capability to visualize clinician experience with Millennium, all the way from the endpoint device through hosted Millennium. For health systems using Epic, unique integration with Epic System Pulse delivers comprehensive clinician experience metrics and endpoint monitoring for complete end-to-end visibility. Similarly, health systems using MEDITECH gain the only solution that seamlessly integrates Magic/Expanse data with clinician experience and endpoint monitoring, ensuring unmatched observability and troubleshooting capabilities. These industry-only integrations underscore a commitment to leading innovation in health IT observability and DEX.

“At 1E, we believe that automation and endpoint management are critical to ensuring that healthcare IT can meet the evolving demands of clinicians and patients alike,” said Mark Banfield, CEO of 1E. “By partnering with Goliath, we’re able to offer health systems the industry’s only complete solution for end-to-end observability and proactive remediation, empowering IT teams to deliver seamless clinician experiences with less manual effort, faster remediation, and greater scalability. This partnership represents a significant step forward in improving clinician productivity and patient care.”

Advanced AI and automation change the paradigm for health IT by proactively anticipating and resolving issues, ensuring uninterrupted access to patient data and significantly reducing mean time to remediation. Through rapid fault isolation and proactive remediation, issues are often automatically resolved within seconds, minimizing clinician downtime and reducing the need for manual intervention. These capabilities not only support scalable and efficient endpoint management but also maintain compliance with healthcare regulations by keeping all devices secure and up to date. By automating routine tasks and providing deep insights into endpoint performance, this offering enhances IT efficiency and enables clinicians to focus on patient care, ultimately improving overall productivity and reducing IT-related frustrations.

To learn more about this transformative offering reach out to techinfo@goliathtechnologies.com

About Goliath Technologies
Goliath Technologies offers AI enhanced EUC Observability solutions for IT professionals managing end user experience across hybrid multi-cloud environments. Automation, AI, and embedded intelligence work in concert so IT Professionals can anticipate, troubleshoot, and document performance issues for permanent resolution, regardless of where IT workloads, applications, or users are located. Customers include Universal Health Services, CommonSpirit, Oracle Health, Children’s National, Intermountain Health, University of Kansas Health System, NorthBay Healthcare, and others.

Media Contact
Keary Pence, Goliath Technologies, 855-465-4284, keary.pence@goliathtechnologies.com
SOURCE Goliath Technologies