The Organization: Health Care System

The Organization’s InfrastructureCitrix XenApp 7.16VMware vSphere, and MEDITECH


The Pain: Clinicians complaining about MEDITECH application performance

A major healthcare organization faced chronic complaints from end users regarding the performance and responsiveness related to clinical and business applications delivered by Citrix XenApp 7.16 including MEDITECH. For example, in the morning, right when physicians began to see patients, there were hundreds of calls to the help desk regarding MEDITECH and Citrix XenApp 7.16 logon failures and Citrix latency or session slowness.

The primary challenge was that there was no Citrix monitoring that would provide visibility into the underlying delivery infrastructure. Without this visibility, it makes effective MEDITECH and Citrix Troubleshooting almost impossible. Additionally, these issues were sporadic, so isolating root cause was like finding a needle in a haystack. This required a historical record of windows event logs that could be indexed, analyzed and filtered to isolate the critical data points in order to correlate the data, find root cause and resolve the issue.

The MEDITECH & Citrix Troubleshooting Solution:

Goliath for Citrix Monitoring of Citrix XenApp 7.16 with the MEDITECH Module delivered the solution that the organization needed. Beyond the basic monitoring components, the Citrix monitoring and Citrix troubleshooting software also has built in functionality for event log management. As soon as the Citrix monitoring and Citrix troubleshooting technology was configured, it began to provide critical visibility that Citrix administrators did not previously have. The information they needed was provided by the Windows Event Log Analysis Report, one of the 66 reports available out-of-the-box with GPM. This windows event log analysis report rolled up the most important failures and faults into a single summary, eliminating non-essential data points, and, thereby, speeding up the manual process of individually checking windows event logs on the servers. The Goliath MEDITECH Module allowed the administrators to pull MEDITECH specific metrics into the reports as well. As a result, Citrix administrators were able to analyze and assess Citrix XenApp 7.16 server-side issues in a matter of minutes, rather than the days or weeks it took before the technology was in place.