Goliath’s speed to diagnose end-user performance issues improves clinicians’ access to critical applications and patient care

Philadelphia, PA – June 9, 2020Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, announced today that it was selected by Maimonides Medical Center to anticipate, troubleshoot, and document Maimonides’ medical staff experience across their Citrix environment.

Maimonides Medical Center is a non-profit hospital located in Brooklyn, N.Y. When COVID-19 hit, many on their team were instructed to work from home. With an increase in remote workers and pressures around patient care, the IT team needed a solution to more effectively monitor and troubleshoot their Citrix infrastructure that delivers medical staff access to clinical and other applications.

Vitaly Petrovsky, Manager of Enterprise Applications at Maimonides Medical Center, shared, “Citrix gets a bad reputation as being blamed for everything, but the underlying issue rarely has anything to do with Citrix.”  When many on Maimonides’ medical staff started working from home, Petrovsky recognized the number of “Citrix is Slow” complaints were going to increase.  He needed a tool that the Support Team could use to prevent calls being falsely escalated to his 3rd line Engineers. “Goliath provides end-to-end visibility across the entire Citrix delivery infrastructure and enables us to isolate the root cause of performance issues and resolve quickly – regardless of where users are located,” shared Petrovsky.

Additionally, Petrovsky shared that they needed a solution that would proactively anticipate issues and alert the team before end users logged in to start their day. Goliath Technologies’ threshold-based alerting proactively looks for potential events, conditions, and failure points that could negatively impact performance and automatically alert the team if issues are discovered.

“Using Goliath, we were able to track down sporadic logon issues from only a certain group of users. We discovered those users had an old network drive mapping in their GPOs causing Citrix to time out. Before Goliath, it would have taken hours of manual effort and we may never have found the root cause.” With the increase in remote workers, the Support Team can now easily identify if a performance issue is due to home WiFi issues or in the underlying Citrix infrastructure. The empirical evidence available to prove what is causing slowness eliminates debates and drives collaboration with end users.

“At Goliath, we are known as the Health IT standard because we understand the challenges faced by healthcare IT professionals,” said Thomas Charlton, CEO and Chairman of Goliath Technologies. “When you compare Healthcare IT departments to their enterprise counterparts, they usually have half of the resources and staff trying to support similar infrastructures. Goliath offers software with embedded intelligence and automation that has the operational impact of hiring at least two full time Citrix or VMware experts.”

Click here to read the full success story and learn how Maimonides Medical Center leveraged Goliath Technologies to more quickly troubleshoot “Citrix is Slow” complaints for medical workers accessing clinical apps both remotely and at the hospital.

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About Maimonides Medical Center

Maimonides Medical Center is nationally recognized for clinical excellence across all major specialties. The Medical Center’s accomplished physicians are known for innovation, teaching and research, and have published extensively on the care of COVID-19 patients, enrolling over 400 patients in prominent clinical trials and studies over the last two months. With 711 beds, the Medical Center is dedicated to bringing patients the most advanced care available—anywhere. For additional information, please visit: www.maimonidesmed.org.

About Goliath Technologies

Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, NorthBay Healthcare, Penn National Insurance, Penn National Insurance, Bank of America, American Airlines, Office Depot, Tech Mahindra, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.

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