New managed service alerts IT to resolve availability issues across Citrix or VMware Horizon and its supporting delivery infrastructure before end-users are impacted.
Philadelphia, PA – July 29, 2020 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, announced today a new managed service offering that continually tests application availability from remote locations to confirm availability of Citrix or VMware Horizon and the supporting delivery infrastructure. The service proactively alerts IT Pros if an application is down or slow so issues can be resolved before end-users are impacted.
Prior to COVID-19 and the surge of remote working, employees were already demanding instant access to applications anytime, anywhere, and from any device. With Goliath’s new managed service offering, IT Pros can have the confidence to deliver seamless access to applications and be proactively alerted if issues do arise – all without installing software on-premises.
“We help transform IT organizations from reactive to proactive,” shares Stacy Leidwinger, Chief Marketing Officer of Goliath Technologies. “For years, organizations such as Universal Health Services, have been taking advantage of our continual availability testing for business-critical applications. Now we are making it even easier to use by offering it as a fully-managed service.”
Beyond preemptively alerting IT Pros of performance issues, Goliath is the only solution that provides visibility into the root cause with analytics and screenshot evidence in a single view of where and when the issue occurred during the logon and application launch initiation. This granular level of detail enables IT teams to collaborate and resolve issues in minutes versus hours.
“Our clients are asking for visibility to know if their workers can successfully access the business and clinical applications they need to be productive, regardless of where they are located, “ says Scott Urofsky, Chief Technology Officer of SSI Managed Technology Solutions. “By offering Goliath’s Application Availability Testing as a Service, we can give our clients peace of mind that their end users are having a high-performing experience logging into Citrix or VMware Horizon delivering those apps.”
“Application availability testing is needed across all verticals, but we currently see the highest demand in healthcare,” says Leidwinger. “Health systems have numerous facilities of varying sizes, and when clinical applications are down it not only results in lost revenue but poor patient care. We have prevented application outages that would have impacted 25,000+ clinical staff and thousands of patients.”
Learn more about how Goliath’s Application Availability Testing as a Service can help organizations anticipate, troubleshoot, and document end-user issues.
About Goliath Technologies
Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, Ascension, CommonSpirit, Penn National Insurance, Bank of America, American Airlines, Office Depot, Tech Mahindra, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.