“Last week we were able to resolve a Citrix XenDesktop issue before end users were impacted. The Goliath Application Availability Monitor for Citrix and VMware Horizon identified that Epic was not available at 4:30 a.m. ET. Our IT team received a real-time alert that the main application failed to enumerate, which would have impacted 25,000 users if not resolved.  Because of Goliath’s advanced warning, we were able to resolve the issue before any users reported the problem to the help desk.”
Senior Citrix Escalation Engineer

The Organization: Top 10 U.S. Health System with Over 100 Hospitals and Millions of Patients Nationwide

Infrastructure: VMwareCitrix XenAppEpic HyperspaceCerner


The Citrix XenApp and XenDesktop teams often received complaints related to Citrix XenApp and XenDesktop availability from their end users. Specifically, physicians and nurses who were connecting from remote hospitals and facilities could not launch their Epic Hyperspace application. The Citrix IT Team deployed the Goliath Application Availability Monitor to remote hospitals, which features the “Goliath Virtual User”– a low footprint software that is managed from a central console and logs on to Citrix XenApp and XenDesktop & Epic just like real users. This ensures that the Epic Hyperspace and Citrix applications are available and that the Citrix delivery infrastructure and workflow are functioning as they should. It is like having a real Citrix administrator at the hospital whose sole job is to logon to Citrix XenApp and Epic Hyperspace before users, and then call IT to alert them of any issues so they can resolve before users are impacted. See below the deployment architecture which shows the remotely deployed “Goliath Virtual User.”