“Goliath Performance Monitor was able to identify several issues within my infrastructure and none of them were due to Citrix. After we were able to resolve the issues identified by Goliath, we saw a drop in the number of tier 1 support tickets and, after one month of using the technology, we were able to drop tier 1 support tickets by 25%.” 

– Chad Brisendine, CIO of St. Luke’s University Health Network

The Organization: St. Luke’s University Health Network

The Organization’s Infrastructure: Citrix XenApp, Epic

The Organization’s Performance Monitoring Products: Goliath Performance MonitorGoliath Epic Module

The Business Challenge: Consistent and Constant Availability

Ensuring that 9,000+ employees at St. Luke’s who deliver quality care to their patients have a reliable and consistent user experience; coupled with aligning the Citrix delivery infrastructure to St. Luke’s.