End User Productivity Reporting for Citrix

Visibility into Citrix Activity

The surge of remote working has increased the demand for visibility into how employees are working while at home and if they have access to the right applications to be productive. Many IT Pros are looking for ways to gain Citrix monitoring activity and insight into overall performance.

Goliath offers End User Productivity Reports that track exactly how many hours an end user was interacting within their Citrix session and how much time they were inactive (i.e. not working). The report can be scheduled to run or executed on-demand and can be emailed, exported (PDF, CSV), or viewed directly within the Goliath interface.

Key Metrics in End User Productivity Report for Citrix Virtual Apps (XenApp)

Client IP – Displays the client device IP address.
Connected via – Identifies how user is connecting (Netscaler/Storefront IP).
Duration – Total time a session was open within Citrix.
Interaction – Total time a user was interacting with the system (i.e. typing, moving a mouse).
Inactivity – Total time a user was inactive and NOT interacting with the system (i.e. typing, moving a mouse).
% Interaction – Percentage of the duration time that the user was interacting within the system.
Max Inactivity – Identifies longest period of time user was inactive.
Application Lists – Shows published applications used.

Gain Visibility into End User Experiences and Behavior

This End User Productivity Report will track Citrix activity and can help your organization better understand how your employees are working when at home.

What are common active hours spent working, while employees work from home?
When are employees, or departments, most active during the workday?
What applications are most used (for XenApp customers)?
On average, how many hours are employees, or departments, working?

How to Leverage Goliath’s Citrix Performance Monitoring Reports

Goliath offers additional Citrix Performance Monitoring reports that not only track end user productivity but the overall end user experience while working within Citrix virtual applications and desktops. Some of those Citrix Performance Monitoring reports include:

Logon Duration – breakdown of end users’ logon performance by overall duration and speed of the individual logon stages.
ICA Latency – identifies end users’ overall session performance speed by showing ICA Latency, Network Latency, and total ICA Round Trip Time.
End User Experience Monitoring – this report combines logon speed, connection time, and ICA Latency to give end-to-end visibility into the entire Citrix end user experience.

Empire Office’s CIO leverages Goliath’s End User Productivity Report to share with their CEO and EVP of Administration to report on overall productivity of the team while working remotely. Their user story can be read here.

Below shows the same report, but available for Citrix Virtual Desktops (XenDesktop).