RHC Holdings Selects Goliath to Reduce Slow Citrix Logon Times


Goliath Technologies was chosen by RHC Holdings to reduce Citrix logon times from 2-5 minutes to 20-40 seconds while improving their Citrix XenDesktop 7.6 end user logon experience

Philadelphia, PA–December 8, 2015– RHC Holdings—a leading global manufacturer of audiovisual products—has selected Goliath Performance Monitor to proactively troubleshoot and fix issues related to slow end user logons and improve the end user experience with IT performance monitoring technology purpose built for Citrix XenDesktop 7.6.

“By using Goliath Performance Monitor and features like Goliath’s real time Logon Duration Report, we dropped the average XenDesktop 7.6 logon time to 20-40 seconds from 2-5 minutes, much to the delight of our end users” said Kaleb Propst, IT Technician at RHC Holdings.

Recently, the executive team and IT Operations team at RHC Holdings made a strategic move to leave their public cloud provider and build their own data center.

Existing end user experience issues that were causing significant pain for RHCs IT team was a key factor in the move to bring IT on premise. Specifically, logons that were averaging between 2-5 minutes which is upwards of 86% higher than the desired logon time.

“We attempted to troubleshoot the logon issues using the standard methods, like finding hot fixes and reading through IT forums. We even opened Citrix support tickets. All to no avail, however, as our efforts to stop the ‘logon bombs’ and identify the root cause of the slow Citrix logons were unsuccessful” said Kaleb Propst.

It was at this point that Kaleb and his colleagues turned to Goliath Performance Monitor, specifically to get deep visibility into the entire Citrix logon process from the end users’ perspective, and to leverage the technology’s Citrix Logon Duration report for advanced troubleshooting and analysis.

You can read an expanded version of this story to learn more. Kaleb Propst will also be a guest presenter on an upcoming live Citrix logon troubleshooting webinar where he will walk through his process for reducing Citrix logon times from 2-5 minutes to 20-40 seconds.

About Goliath Technologies

Goliath Technologies provides proactive IT operations software to address the challenges associated with managing a hybrid IT infrastructure. Organizations of all sizes are moving to the Cloud in some form and our products are purpose built to assist in that transition because IT can manage applications, infrastructure and users regardless of where they are located. Customers use our products to monitor, analyze, troubleshoot and report so performance issues can be resolved before end users are impacted. Because, IT infrastructure is moving. IT accountability is not. Customers include Walmart, Facebook, UHS, the VA, ADP, Verizon Wireless and Office Depot.

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