Client Achievement Series
Success Story Categories
Supporting the Remote Worker
- Penn National Insurance Supports Massive Increase in Citrix Remote Workers
- Empire Office Gains Critical Insights into Remote Worker Productivity and Citrix Usage
- World’s Top 10 Media Company Resolves Remote User Performance Issues
- Top 5 Airline Uses Goliath’s Application Availability Testing as a Service to Confirm Reservation Applications are Available for Remote Workers
Troubleshooting End-User Experience Issues
- How Intermountain Health Increased Clinician Satisfaction with Citrix & Cerner Millennium
- SSI, a Citrix Platinum Service Provider Troubleshoots Chromebook is Slow Complaints on Citrix
- Terralogic, an IT Service Provider, Avoids “Citrix is Slow” Escalations to Citrix Architects
- Maimonides Medical Center Troubleshoots “Citrix is Slow” Complaints
- UHS Resolves a Patient Critical Application Issue in Less Than 30 Minutes
- How We Did It: Isolating Root Cause & Resolving a Dragon Dictation Issue
- NorthBay Healthcare Prevents Cerner & Citrix Performance Issues from Impacting Clinicians
- World’s Top 10 Media Company Resolves Remote User Performance Issues
- St. Dominic’s Priory College Now Proactively Ensures a Positive End User Experience for 600 Faculty and Students
- Critigen, Global Professional Services Provider, Delivers Exceptional End-User Experiences for Over 10,000 Users
- Top 5 Airline Uses Goliath’s Application Availability Testing as a Service to Confirm Reservation Applications are Available for Remote Workers
Reducing Support Tickets
- IT Service Provider, Terralogic, Reduces Citrix Related Support Tickets with Proactive Remediation
- How Forthright Technology Partners Prevents 70 Support Tickets Per Day
- Memorial Health System Reduces Printer Failures by 90%
- A Proactive CIO Improves His QOS Rating to 93%
- Law Firm Reduces Citrix Support Tickets by 60%
Determining Root Cause
- Healthcare System Isolates root cause of Citrix, Epic, & ChromeOS performance issues in 20 minutes
- Central Maine Healthcare Improves Clinician Satisfaction with Cerner by Drastically Reducing Time to Remediation
- CGH Medical Center Finds Root Cause and Resolves End-User Citrix Performance Issues
- Healthcare Provider Finds Root Cause and Solves “Citrix is Slow”
- Harnett Health Resolves Intermittent Windows Tablet End User Issues in Less Than 1 Business Day
- Social Network with 1 Billion Users Solves ICA Latency
- Citrix Troubleshooting Assessment Reduces Support Tickets 25% in 30 Days
- Top 5 Nonprofit Healthcare Organization Troubleshoots Issues Impacting MEDITECH Users
Preventing Logon Failures and Slowness
- Health System Reduces Logon Times for Epic Hyperspace by >50%
- Epic Hospital Reduces Logon Times By 80%
- RHC Holdings Drops Citrix Logon Times from 5 Minutes to 40 Seconds
- Advance Warning Prevents Application Outage Before 25,000 Users are Impacted
- Drake University Ensures Seamless Access to Citrix-delivered Applications – Before Students Get to Class
- Universal Health Services Uses Goliath to Prevent EHR and VDI Logon Issues
- MSP Proactively Monitors Hybrid Cloud Services to Deliver Exceptional Customer Service