The Organization: Cloud Geeni is a U.K.-based Managed Service Provider supporting over 200 customers across various industries.

Infrastructure: Proprietary cloud platform utilizing Microsoft Hyper-V, Azure, and Remote Desktop Services.

“Goliath is a superior admin tool that gives us peace of mind that we are constantly delivering a reliable, high-performing hybrid cloud managed service to our customers. Without Goliath we would only be reactive, responding to customer issues versus proactively identifying performance bottlenecks and addressing them before a customer is ever impacted.” – Andy Smith, Network Support Administrator of Cloud Geeni

The Business Challenge

Cloud Geeni is a fully managed cloud service provider guaranteeing their customers of all sizes 99.9% up-time and high-performing virtualized desktops and applications on their proprietary cloud platform. Their customer service commitment is high, promising their customers that they will not be burdened with the day-to-day maintenance of their IT delivery infrastructure, enabling their users to work freely with high-performing applications and desktops anywhere and at any time.

In order to deliver on this commitment, Cloud Geeni must be notified anytime something could negatively impact their customers’ overall performance. They need to know if a new application was added and isn’t maximizing current CPU levels, which could negatively impact end user performance. It is critical, as a service provider, that they are proactive and know the current state of their infrastructure 24/7 and how that infrastructure has changed over time. For example, they need to be able to monitor trends and warn their clients when additional resources (i.e. memory, CPU) need to be added to support their growing applications and workforce. Without the ability to be proactive, their whole business is at risk as customer retention becomes near impossible. Finally, if issues do arise, they need the visibility and metrics to troubleshoot quickly, isolate root cause, and implement a permanent fix solution.