User Story: Ballard Spahr Reduces Citrix Tickets by 60%

“We reduced Citrix ticket escalations by 60%”

– Pete Chim, Systems Engineer


The Challenge:

Ballard Spahr is a national law firm that has attorneys and staff attempting to access applications from all over the world. Because they use various methods

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User Story: Top 5 Airline Uses Goliath’s AWS Monitoring to Ensure Reservation Applications are Available

The Organization: Top 5 Airline Worldwide

The Infrastructure: Citrix XenDesktop 7.9


The Business Challenge: AWS Monitoring Capabilities to Continually Check Remote Connectivity

The Goliath team received an inquiry from the Citrix engineering group at one of the top airlines in

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User Story: Citrix Troubleshooting – Social Network w/ 1B Users Solves Citrix HDX Latency Issues

The Organization: Social Network with over 1 Billion Users and 50 Global Offices

The Infrastructure: Citrix XenDesktop, Citrix XenApp, VMware vSphere


The Business Challenge: Citrix Troubleshooting to Isolate Root Cause and Reduce End User Complaints

The social network’s

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Technical Review: Examining Goliath’s Early Warning System for Citrix, VMware, & RDS

The Goliath Application Availability Monitor is an industry-first software that provides organizations of all sizes with an early warning system, alerting IT administrators of access and performance issues with business-critical applications before their end users ever attempt to logon.

IT

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User Story: Advance Warning Prevents Application Outage Before 40,000 Users are Impacted

 “Last week the Goliath Application Availability Monitor identified that MEDITECH was not available and at 4:30 am ET our IT team received a real-time alert that the main application failed to enumerate which would have impacted 40,000 users if not

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