Goliath has Purpose-Built Functionality for Service Providers2019-08-21T12:29:21-04:00

Goliath for Service Providers Enables & Supports Your Business Model

Goliath’s Proactive Software Enables Subscription-Based Technology and Services Businesses

Our software was initially developed for our early service provider customers who made up the majority of our install base. As the service provider market developed, we evolved our technology and pricing to help solve the unique challenges encountered by subscription-based technology and services businesses. Service Provider Businesses we support include:

  • Remote Monitoring & Management (RMM)

  • Hosted Applications & Workspaces

  • Help Desk

  • Desktop as a Service (DaaS)

  • Monitoring as a Service (MaaS)

  • Infrastructure as a Service (IaaS)

Key Features for Service Providers

Purpose Built Functionality:

  • Out-of-the-Box Multi-Tenancy

  • Group assets by customer, application, infrastructure, etc.

  • Apply security by role and customer

  • Remote site/On-premises IT infrastructure auto discovery

  • Automatic deployment

  • Preconfigured monitoring rules

  • Intelligent alerting

  • Remote monitoring master agent

  • Real-time dashboards, historical reports, and daily health checks

Proactive Features:

  • Goliath Application Availability Monitor

  • NetScaler analytics, reports & analysis

  • Proactive remediation engine

  • Threshold based alerts: Events, Failures, Conditions

  • Help desk alert resolution feature

Business Model:

  • Branded Reports

  • Vendor Billing Reconciliation

  • Chargeable Value Add Offerings: Monthly Reporting, Troubleshooting, Application Availability

  • Service Based/Monthly Pricing

  • Special Pricing for In-Force Contracts: Reduced Price to Accommodate Fixed Current Customer Contracts

  • OEM/Private Label

What Goliath’s Customers are Saying

Justin Monnig

GENERAL MANAGER, CROSSINGS HEALTHCARE SOLUTIONS

“Goliath provides an early warning system that alerts us before
users experience difficulty when attempting to access any Citrix
delivered application including Cerner”

Ricardo Ceballos

DIRECTOR OF ENTERPRISE MANAGED SERVICES, FORTHRIGHT

“Goliath enables us to proactively prevent about 70 Citrix support
tickets per day. Their Citrix XenApp Monitoring & Troubleshooting
provides us with a centralized view of Citrix, our virtual
infrastructure and correlates this with real time end user
experience metrics. Coupled with the fact that they have proactive
logon simulation functionality, is why we selected Goliath as a
critical component in our managed services offerings.”

Chris Chrobocinski

VP MANAGED SERVICES, MTM TECHNOLOGIES

“Goliath Technologies is the only truly proactive end-to-end
monitoring and management solution for Citrix. Goliath provides
deep metrics and analysis necessary for organizations to get
ahead of issues in the three key areas that often cause pain for
end users: logon initiation, logon duration and session
performance.”

Request Info About Goliath for Service Providers

After you send your request a member of the Goliath team will follow up with you directly.

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