Goliath for Service Providers Enables & Supports Your Business Model
Goliath’s Proactive Software Enables Subscription-Based Technology and Services Businesses
Our software was initially developed for our early service provider customers who made up the majority of our install base. As the service provider market developed, we evolved our technology and pricing to help solve the unique challenges encountered by subscription-based technology and services businesses. Service Provider Businesses we support include:
Remote Monitoring & Management (RMM)
Hosted Applications & Workspaces
Help Desk
Desktop as a Service (DaaS)
Monitoring as a Service (MaaS)
Infrastructure as a Service (IaaS)
New Service! Application Availability Testing as a Service.
Key Features for Service Providers
Purpose Built Functionality:
Group assets by customer, application, infrastructure, etc.
Apply security by role and customer
Remote site/On-premises IT infrastructure auto discovery
Automatic deployment
Preconfigured monitoring rules
Intelligent alerting
Remote monitoring master agent
Real-time dashboards, historical reports, and daily health checks
Proactive Features:
Goliath Application Availability Monitor
NetScaler analytics, reports & analysis
Proactive remediation engine
Threshold based alerts: Events, Failures, Conditions
Help desk alert resolution feature
Business Model:
Branded Reports
Vendor Billing Reconciliation
Chargeable Value Add Offerings: Monthly Reporting, Troubleshooting, Application Availability
Service Based/Monthly Pricing
Special Pricing for In-Force Contracts: Reduced Price to Accommodate Fixed Current Customer Contracts
OEM/Private Label
Current Service Provider Use Cases
What Goliath’s Customers are Saying
Justin Monnig
GENERAL MANAGER, CROSSINGS HEALTHCARE SOLUTIONS
“Goliath provides an early warning system that alerts us before
users experience difficulty when attempting to access any Citrix
delivered application including Cerner”
Ricardo Ceballos
DIRECTOR OF ENTERPRISE MANAGED SERVICES, FORTHRIGHT
“Goliath enables us to proactively prevent about 70 Citrix support
tickets per day. Their Citrix XenApp Monitoring & Troubleshooting
provides us with a centralized view of Citrix, our virtual
infrastructure and correlates this with real time end user
experience metrics. Coupled with the fact that they have proactive
logon simulation functionality, is why we selected Goliath as a
critical component in our managed services offerings.”
Chris Chrobocinski
VP MANAGED SERVICES, MTM TECHNOLOGIES
“Goliath Technologies is the only truly proactive end-to-end
monitoring and management solution for Citrix. Goliath provides
deep metrics and analysis necessary for organizations to get
ahead of issues in the three key areas that often cause pain for
end users: logon initiation, logon duration and session
performance.”
Request Info About Goliath for Service Providers
After you send your request a member of the Goliath team will follow up with you directly.
