Monitor & Troubleshoot End User Experience Issues
Goliath Technologies offers end user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and prevent performance issues regardless of where workloads, applications, or users are located.
We focus on the three areas that most often cause a support ticket to be opened: initiating a logon, the logon process, and in-session performance. Our technology is designed to proactively alert you to end user experience issues before they happen, and give you the data to troubleshoot problems quickly when they do occur. We provide you with objective evidence via alerts, reports and historical metrics so you can identify and address problems before they become problems regardless of where your infrastructure, workloads or users are located. We accomplish this with powerful tools purpose-built to help you proactively anticipate, troubleshoot and prevent end user experience issues.
Proactively Anticipate, Troubleshoot, & Prevent Citrix or VMware Horizon End User Performance Issues
Anticipate:
Goliath monitors your environment 24/7/365 to ensure your applications and infrastructure are operational and alerts you to warning signs of failure before your users are impacted. Goliath Performance Monitor provides:
Proactive Proof of Application Availability: Automated end user logons from your key locations confirm all aspects of the delivery infrastructure are working properly and applications are available.
Threshold Based Alerts: Our embedded intelligence monitors over 250 key failure points and automatically alerts your team to events, conditions, and failures in your environment.
Deep API Integration: provides the most detailed Citrix/ VMware end user experience metrics available so there are no blind spots that are not proactively monitored.
Troubleshoot:
Goliath Performance Monitor provides broad and deep visibility across infrastructure, hypervisor, servers, operating systems and applications to quickly identify where a problem occurs and what is causing it. We do this with:
Unique End User Experience Metrics: Unique metrics for ICA/HDX/PCoIP/Blast conclusively determine if networks/connectivity or server resources are the true root cause of session slowness.
33+ Stages of the Logon Process: Increased granular detail identifies the specific root cause of logon delays quickly – even for historical sessions.
Alert Resolution Instructions: GPM integrates with your existing helpdesk tools and delivers detailed remediation instructions that allow your team to fix common issues immediately without time-consuming and expensive escalations.
Purpose-Built EHR Modules: GPM is the only IT Operations Software with purpose-built technology that integrates metrics for EHR performance, end-user experiences, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure in a single view.
Prevent:
The number one comment we hear from IT professionals is that they want objective evidence documenting root cause so permanent fix actions can be put into place. Goliath enables this with:
True Root Cause Identification: Goliath’s detailed visibility means your team is able to pinpoint true root cause quickly. This ends the finger-pointing and focuses resources quickly on solving the issue.
Objective Screenshot Evidence: Screenshots document success or failure – including errors previously only seen from the user perspective. This allows you to collaborate efficiently with other teams, vendors, or stakeholders by showing them clear proof of the issues involved.
Self-Healing Remediation: GPM supports a number of “self-healing” workflows such as restarting applications or servers, logging off user sessions, restarting print services, rebalancing sessions, executing PowerShell scripts, and more.
Advanced Analytics and Reporting: GPM provides 66 out-of-the-box reports that provide critical insights into the end-user experience trends in your environment. Further, we integrate with advanced analytics engines like Microsoft Power BI and Tableau, so you can create powerful visualizations to analyze and understand your specific issues and environment.
‘Out-of-the-Box’ End User Experience Troubleshooting Expert
Embedded Intelligence and Automation:
Goliath Performance Monitor guides users on what metrics to monitor and how to monitor them, and it does it all without scripting. It’s like getting an end user experience troubleshooting expert in the box:
Auto Discover: Goliath automatically discovers and maps your IT components – and deploys to new IT assets as they are added.
Intelligence Alerts: More than 250 monitoring rules alert your team to thresholds, conditions and failures in your environment. These alerts are pre-set but can be customized to your specific environment.
Self-Healing: Goliath automatically remediates issues based on specific conditions. This includes restarting servers, applications, and processes or launching scripts/executable files to resolve issues before they become more serious.
Logon Testing: Goliath systematically tests your networks and infrastructure to ensure users can access critical applications when needed. This goes beyond just application logons – it tests every part of the delivery infrastructure including end-point connectivity, infrastructure availability and configuration, licensing issues, and client-side errors.
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