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Goliath Performance Monitoring Module for McKesson

Want to get alerted to end user issues before physicians and healthcare workers are effected? Goliath Technologies’ IT Performance Monitoring for McKesson is Healthcare IT’s only software that correlates end user experience metrics, McKesson and Citrix performance data, and 43 known failure points and conditions to give you a single view into the root cause of McKesson performance issues. 

Right out-of-the-box, the software gives you monitors, alerts, dashboards, and reports, giving you complete visibility into McKesson and the entire supporting infrastructure, whether the McKesson servers are on premise or hosted. The Goliath IT Performance Monitoring for McKesson also supports Paragon & Horizon.

 

CIO Blog Post: 14 Ways to Fix McKesson Paragon Performance Issues

Overview

Goliath’s Application Module provides out-of-the-box support for McKesson through purpose-built monitoring rules, alerts, dashboards, and reports. Users can trend performance and ensure the availability of key role servers in the McKesson infrastructure including background job clients, data repository machines, connection machines, transaction servers, and clients. Goliath also provides the ability to both ensure the uptime and remediate any service failures so end users can always execute the necessary transactions. The McKesson Application Module enables three tiers of visibility and brings together data from McKesson, End Users, and the Infrastructure. The Reports are generated that can be shared in a McKesson support task. Organizations rely on our Healthcare IT Performance Monitoring Module to:

  • Proactively determine the root cause of McKesson performance and availability issues
  • Get ahead of end user complaints
  • End the finger pointing between McKesson, Citrix, and the Infrastructure teams
  • Share performance data and facts with McKesson to help speed resolution
  • Get a single console to view McKesson, End Users, and the Delivery Infrastructure
  • Consolidate monitoring tools and simplify IT Operations

Features

Goliath IT Performance Monitoring for McKesson Includes:

  • Performance Dashboards:
    • Track EHR/EMR Key Performance Metrics
    • Correlate in Underlying Infrastructure – OS & Hypervisor Performance
  • Reports:
    • EHR/EMR Faults and Errors
    • Related Infrastructure Fault Analysis
  • End User Experience Management:
    • Logon Duration Reports with Drilldown Analysis
    • End User Experience Real-Time Dashboards & Historical Reports
    • End User Connection Report
  • Remediation Actions for:
    • Applications
    • Citrix XenApp & XenDesktop
    • Window, Linux, Unix
    • Virtual Machines
  • Preconfigured Monitors and Alerts for:
    • 43 known failure points and conditions that precede performance issues
    • Core servers: nTier server, database, and web server
    • Job specific role servers: LABPROC, RXPROC, MRPROC, RADPROC, MMPROC, ClosingPC
    • 3rd Party Applications: Zetafax or RightFax
    • Integration Engine: Cloverleaf or Corepoint
  • Alert Resolution Feature

Use Cases

Proactively Anticipate & Troubleshoot by Closing Gaps in Visibility

  • McKesson Support: Furnish with information to resolve McKesson application issues
  • Remote Managed Services: Manage On Premise IT and McKesson Performance
  • Internal IT: One console for McKesson, End User Experience and Delivery Infrastructure

Architecture

McKesson Paragon

McKesson Horizon

Goliath IT Performance Monitoring for McKesson Paragon Module Diagram
Goliath IT Performance Monitoring for McKesson Horizon Module Diagram

Testimonials

“93% Quality of Service Rating”
Val King, CIO at Val Verde Regional Medical Center“By using Goliath’s IT Performance Monitoring for McKesson, our Internal Quality of Service Rating jumped 17%, giving us a 93% approval rating. Additionally, we were able to drop the cost of Level I support tickets by 98%, from $22 to 50¢ per ticket, by automating certain remediation sequences.” – Val King, CIO at Val Verde Regional Medical Center
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