Early Warning of Logon Slowness or Logon Failure, Directly from the Goliath User – Not Your End User

The Goliath Application Availability Monitor is an early warning system for IT professionals, alerting them of logon failure or logon slowness issues captured by the lifelike Goliath user.

Not to be confused with a “logon script” or “logon simulation” tool, our Application Availability Monitor attempts to logon exactly as your end users would – manually, going click-by-click, to provide the industry’s only solution providing authentically verifiable accounts of logon success or failure.

Slideshow: A Walkthrough of the Goliath Application Availability Monitor.

 

How the Goliath Application Availability Monitor Works

Our Application Availability Monitor enables you to confirm the availability of any application that is accessed using desktop virtualization, regardless of the location of the applications themselves or the users (as explained in our functionality walkthrough). We have built-in integration to proactively monitor the availability of Citrix XenApp, Citrix XenDesktop, VMware Horizon View, Microsoft RDS, and more.


application availability for any applications accessed using desktop virtualization


 

We provide visibility into all applications and desktops being launched, with reports and drilldown analytics detailing whether logons succeeded, failed, or were slow. In each case, we provide visual proof of the success failure of each stage of the logon process. With our built-in alerting, IT administrators get real-time alerts the moment a problem occurs, triggered by the Goliath system user’s scheduled attempt, before the end user knows a thing.

If a failure does occur with application or desktop delivery, our ability to monitor, report, and alert in detail on the following common issue root cause areas provides a complete look at your virtual infrastructure:

    • Connectivity (i.e. network speeds, latency)
    • Application/desktop availability
    • Configuration or availability problems with the delivery infrastructure, including: Citrix NetScaler, web interface/storefront, delivery controllers, active directory, licensing servers, SQL databases, and much more
    • Licensing issues
    • Client-side errors (i.e. a message box error presented at the endpoint level, captured by our screenshotting technology)
     

     

    Features

    Benefits

    Better than real-time advanced warning of logon failures or slowness By having the Goliath system user attempt logons – modeled after one of your actual users in terms of site/profile – we provide actual data on what will happen when your end user tries to access his/her application or desktop. Logon issues reduce as you gain time and detailed metrics to proactively troubleshoot and practice towards future prevention.
    Live dashboards showing end user experience session logon metrics You gain the ability to monitor user logon experience in real time with the Application Availability Monitor. Giving you immediate access to the right information allows you to mitigate logon issues quickly to eliminate end user pain.
    Broad and deep integration & metrics capturing for issue root cause analysis With monitoring and real-time reporting of all layers of the delivery infrastructure in one location, you can see – at a high level – what’s going on across all your environments with visibility into the end user session level if needed.
    Historical reports of logon success and/or failure We provide the historical data and insights required to perform trend analysis, metric correlation, and site/user-specific drilldowns over any time you choose. These can provide empirical evidence for demonstrating problem resolution and/or user logon experience enhancements. We also do not impose retention limits.

     

    Application Availability Monitor: Functionality Walkthrough

    Screenshot Analysis

    With each phase of the logon process the Application Availability Monitor attempts, a screenshot is taken to provide visual evidence and objective proof of logon success or logon failure. This is allows you to see the potential impact that typically elusive items like disclaimers, secondary authentication, and multiple launch sequences may have on the results of the logon process.

    logon failure by stage

    This allows administrators to quickly gain context to go along with full text logon sequencing results. As such, it’s much easier for IT to understand the intricacies of a particular logon issue without needing to: a) attempt to reproduce the problem manually, or b) wait for it to happen again.

    Scheduling and Automation

    The Application Availability Monitor can be scheduled to run automatically and continuously, based on your preference, gauging the logon success or failure across different locations and/or different types of users as needed. For example, it can run throughout the day so your IT staff will know immediately if/where there is a problem and at which stage of the process the problem occurs.

    Launches can be scheduled to execute, for example, every 10-15 minutes so that IT can be alerted to issues before end users feel the impact of an application/desktop load failure. Many of our customers strategically have the Application Availability Monitor attempt logons overnight to get ahead of logon issues, with alerts reaching IT before end users reach their facilities in the morning.

    Alerting

    Alert notifications of logon failure or slowness can be sent immediately if a scheduled logon attempt fails at any time. These can be sent via email, SNMP, SYSLOG, or directly to your ticketing or enterprise monitoring solution.

    Deployment

    cloud vs on-premOur Application Availability Monitor can be deployed however it’s needed. You can deploy it on-premises or in the cloud to identify individual, site, or geographic application availability issues.

    Because the logon attempts can be scheduled and remotely deployed, it can be strategically positioned at the location users sign in from to provide objective evidence regarding logon success, logon failure, or logon slowness from the user’s unique access location.

    This way, you can diagnose whether issues are location-specific or global in nature, providing the help desk with relevant data regarding availability and performance if users need support.

    Remediation

    We integrated a remediation engine directly into the Goliath Application Availability Monitor. The remediation engine is customizable; however, it comes with a large number of prebuilt rules aimed towards quick, automated resolution and prevention of further issues or complications.

    For example, a XenApp server could be set into maintenance mode to prevent any further failed logon attempts. Key dependencies on role servers could be checked to automate the investigation process. Or, a XenApp server could be checked to validate if it should be unavailable to mitigate false positives.

    Ease of use

    Unlike other technologies, the Goliath Application Availability Monitor has built-in logon scheduling functionality. We provide an easy to use, templated approach to configuring launch sequences. This gets you scheduled in minutes – not hours – without the need for custom scripting or recording sequences.

    root cause of logon issuesIntegration with Goliath Performance Monitoring

    The Goliath Application Availability Monitor is fully integrated into the Goliath Performance Monitor. As a result, IT not only can identify application availability issues but also the root cause of the issue. Other technologies called “logon simulators” may be able to simply ‘identify’ a logon failure, but without full integration into an enterprise monitoring product, there is no way of identifying why the failure or slowness occurred. Therefore, these products can’t help you proactively troubleshoot an issue or prevent it in the future.

    Comprehensive Exercising of the Delivery Infrastructure

    Since our Goliath system user attempts the logon process exactly as one of your end users would, our product truly exercises the entire application and/or desktop delivery infrastructure. To achieve high quality end user experiences, multiple elements of this infrastructure must successfully work in concert.

    One of the core problems of other applications is that they are monitored disparately. If they are gauged separately, they may look fine. It is only when executing the fully integrated launch process by multiple users – including remote access, application/desktop availability, and the delivery infrastructure – that you not only trigger issues but see contextual, objective evidence of where the root cause of these issues is actually sourced.

    Want to see a personalized demo or access a 30-day free trial of the Goliath Application Availability Monitor? Contact us today!

    techinfo@goliathtechnologies.com

    (855) 465-4284

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