Epic Performance Monitoring & Troubleshooting
Goliath Performance Monitor’s module for hospitals using Epic provides a unified view combining performance metrics for Epic System Pulse, End User Experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This is the only IT operations software with purpose-built technology to integrate these three data sources to help Healthcare IT proactively anticipate, troubleshoot and prevent end user experience issues.
Many factors external to Epic’s core systems can affect application access, user logon speed, network latency, and system latency. These areas are key to the end user experience and are often root causes of end user frustration and support requests. With integrated metrics from these three areas, system administrators can easily isolate root cause anywhere in this complex environment. Additionally, the software’s embedded intelligence and automation provides performance thresholds to proactively monitor events and conditions that precede end user experience issues and resolve them before users are impacted. This combination of a proactive solution with broad and deep visibility alleviates frustration for end users and system administrators alike.