Allscripts Monitoring & Troubleshooting

Do you wish you could get alerted about end user issues before physicians & healthcare workers are affected? Goliath Technologies’ IT Performance Monitoring for Allscripts was built with input from hospitals who deployed Sunrise and Touchworks in their Citrix environment and needed a proactive troubleshooting and remediation solution to fix end user experience issues before physicians and healthcare workers were affected.

Goliath Technologies’ proactive IT Performance Monitoring for Allscripts is Healthcare IT’s only software that correlates end user experience metrics, Allscripts, and Citrix performance data to give you a single view into the root cause of Allscripts performance issues. The GoliathIT Performance Monitoring for Allscripts supports Sunrise & Touchworks.

To truly get proactive, the Goliath Performance Monitoring Module for Allscripts is purpose-built to give you broad and deep visibility so you can anticipate, troubleshoot, resolve, and ultimately prevent Allscripts end user performance issues.

While you’re at it check out the early warning system that alerts you of logon issues related to Allscripts EMR and Allscripts EHR applications before your clinicians reach the hospital.

* Click above for a screenshot tour of Goliath Performance Monitor for Allscripts

Troubleshooting End User Experience

Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot end user experience issues with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users. Our tools troubleshoot end user issues in many areas, but we find 95% of issues are found in three areas: session initiation, logon duration, and session performance. Goliath is built to proactively anticipate, troubleshoot and prevent these issues.

Monitoring: End to End Visibility

With Goliath Performance Monitor you get complete, proactive, end-to-end visibility into the underlying Citrix or VMware Horizon delivery infrastructure, including specific details on the end user, not available to native tools. This allows you to quickly pinpoint true root cause for troubleshooting and resolution from an integrated view of the entire virtualization delivery infrastructure – not just one element of it.

Embedded Intelligence & Automation

Goliath IT Operations software with Embedded Intelligence and Automation guides users on what to monitor and how along with specific metrics and analytics that help IT Professionals proactively anticipate end user experience issues before they happen, troubleshoot them when they do occur, and prevent them from happening in the future.

This real-time VDI troubleshooting tool will, out of the box, auto-discover and monitor your relevant IT infrastructure. Then, pre-configured monitoring rules are automatically applied and look for over 250 common failure points. Because of this embedded intelligence, you don’t have to be a VDI expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex environments. Goliath Performance Monitor has the Virtualization expert included!

In addition to the out-of-the-box monitoring rules, Goliath empowers users with self-healing and advanced remediation options that can act quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.

Advanced Reporting and Analytics Module

Goliath provides the metrics, details and visualization required to understand the performance and surrounding delivery infrastructure. This includes more than 66 out-of-the-box reports to proactively anticipate, troubleshoot, resolve, and prevent Citrix XenApp performance issues. Customers use these reports to:

  • Identify and troubleshoot end user experience issues
  • Provide objective evidence of root cause to prevent future issues
  • Share data with management or partners to inform business decisions

As individual customer requirements for presentation, analytics, and data correlation may vary greatly, Goliath is adding support for Microsoft PowerBI and Tableau to enable our customers to generate reports and dashboards with all of the flexibility enabled by these platforms.

Self-Healing / Remediation

In addition to the out-of-the-box monitoring rules, Goliath empowers users with self-healing and advanced remediation options that take action quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.

These actions are triggered by specific faults, events and conditions and execute automatically when these conditions are met to address the issue. Whether it be restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.

Monitor Allscripts Application Performance

Quickly test the response time of working within Allscripts just as your end users would.  See how long it takes under load for your users to access and perform tasks like logging in, navigating to specific forms, creating and editing a patient record, updating billing insurance does, processing insurance claims through a 3rd party, and much more.

Goliath's Application Performance Monitoring for Allscripts
Remove barriers to accessing Allscripts by reducing logon times
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Continue Your Research on How to Isolate and Prove Root Cause of End User Experience Issues

About the Author:

Goliath Tech Team

Goliath Tech Team

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature and function guidance to development.