Goliath Technologies Support
Goliath Technologies maintenance and support delivers the resources and technical expertise you need to achieve lifelong success with our products. Excellent customer support is an integral part of the culture at Goliath.
Goliath Technologies support is growing to better serve our expanding client base. To accomplish this and to help you track your support requests and keep lines of communication clear and open, we are implementing a new help desk system. This new system will not only include support tickets, but provide you with information on installation, configuration, troubleshooting, and best practices to get the most from your Goliath Technologies products.
The best way to contact us is to use the “Submit a Ticket” button below. You can also email your requests to the email address below. Please do not email our agents directly as this can break the lines of communication and documentation.
Maintenance & Support Agreement
Customer support is an important part of the culture at Goliath Technologies. The Goliath Customer Support Reference Guide provides important information like Support Program Levels, Support Hours, How to Request Support, How Support Issues are Handled, and Product Maintenance.
|Gold Partner||Platinum Partner|
|Provides 14 x 5 support services during normal business hours||Provides 24 x 365 support services during normal business hours and off hours|
Renewing maintenance provides the customer the following:
A customer support agent will respond within one business day of receiving a request
Comprehensive and unlimited customer support via the phone, web, or email
Software updates, upgrades, and documentation