Goliath Technologies Support
Goliath Technologies Support delivers the expertise needed to achieve lifelong success with our products. Excellent customer support is an integral part of the culture here at Goliath.
For the best support service, use our online Support Center. There you can review product documentation, how-to guides, troubleshooting topics, and videos or open a ticket to request an upgrade or additional product support.
Maintenance & Support Agreement
Customer support is an important part of the culture at Goliath Technologies. The Goliath Customer Support Reference Guide provides important information like Support Program Levels, Support Hours, How to Request Support, How Support Issues are Handled, and Product Maintenance.
|Gold Partner||Platinum Partner|
|Provides 10 x 5 support services during normal business hours||Provides 24 x 365 support services during normal business hours and off hours|
Renewing maintenance provides the customer the following:
A customer support agent will respond within one business day of receiving a request
Comprehensive and unlimited customer support via the phone, web, or email
Software updates, upgrades, and documentation