A number of users complaining of slow session performance.

Identify Root Cause:

When trying to identify the root cause of a Citrix end user experience issue, the main display to where you can view all of the Citrix user sessions is the XenApp & XenDesktop session display. To access the XenApp & XenDesktop session display, click on View then XenApp & XenDesktop. This page is divided into three areas: App ServersPublished App & Desktops (for Citrix XenApp) environments and Virtual Desktops (for XenDesktop environments). You’ll want to navigate to the applicable section for your environment (Published App & Desktop or Virtual Desktops) in order to troubleshoot further.

These pages include user session data (both past and present), and allow you to track the complete user experience through the environment, from the login at the endpoint, all the way through the environment back to the underlying infrastructure, and present these data points over the course of the session so you can troubleshoot any issue that takes place during a user’s session. Since the display shows past and present data, you can use the search button at the bottom of the page to filter the page to match a time period to analyze, a specific set of users, applications, etc.

On the display, click on a user session to drill down into the session and analyze the session details. When troubleshooting slowness, the primary question you’ll usually need to answer is whether the slowness is due to network/connectivity or resource utilization. The quickest way to make that determination is by reviewing the user’s Network Latency, ICA RTT, and Connection Speed all which are “Connection Performance” tab, which is the first tab of the drill down.