Cerner Performance Monitoring & Troubleshooting 2018-11-02T13:43:23+00:00

Cerner Performance Monitoring & Troubleshooting

Goliath Performance Monitor for hospitals using Cerner is purpose-built to proactively anticipate, troubleshoot and prevent issues with the entire on-premises virtual desktop infrastructure used to deliver mission-critical applications including Cerner. Goliath Technologies’ troubleshooting capabilities combined with Cerner’s remote hosting technologies and services, provide healthcare organizations with an end-to-end advanced warning of potential end user experience issues, and objective technical evidence of root cause to prevent future issues. This results in faster detection, identification and resolution of these issues before users, or patients, are impacted.

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How it works:

Goliath’s software is deployed at the hospital data center, and at user endpoints at different locations. This allows Goliath to offer near real-time performance metrics on the entire virtual desktop delivery infrastructure, while monitoring a clinician’s end user experience at the hospital or other locations.
Once deployed, the product provides out-of-the-box threshold and condition-based alerts to notify IT professionals if the on-premises Citrix or VMware infrastructure is degrading and end user experience is at risk. This enables IT professionals to resolve the issues before end user clinicians and healthcare workers report them. Historical reports and analysis of root cause allow for permanent fix actions to be put into place to prevent issues from occurring in the future.

Goliath Performance Monitor, used at hospitals with Citrix, VMware and Cerner, offers complete visibility into user experience throughout the on-premises virtual desktop infrastructure. Because of this Goliath can:

  • Deliver better than real-time visibility that solves issues before they impact users.

  • Resolve remaining issues that may occur faster and more efficiently.

  • Obtain actionable intelligence that promotes productive collaboration with Cerner.